How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16648
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now

unable to get wifi connection for kindle fire

Customer Question

unable to get wifi connection for kindle fire
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.

Hello,
My name is Jason. I look forward to helping you today.



Please, tell me the full brand and model name of your wireless router.


Customer: replied 3 years ago.

kindle fire hd router Technicolor tg582n

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

yes

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=71df03d8-483b-49f0-8903-34a04813b62c

Expert:  Jason Jones replied 3 years ago.

All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason Jones and other Computer Specialists are ready to help you
Expert:  Jason Jones replied 3 years ago.

I see that you are still having issues.

Please, do me a favor.

Press the Power button on the Kindle Fire for 10 seconds and choose to Shutdown. Once it is off, turn it back on.

Once it comes back up, are you able to access anything online?