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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am having problems connecting my SKY+HD BOX to my broadband.

Customer Question

I am having problems connecting my SKY+HD BOX to my broadband. I have got a SKY+ HD BOX and I have connected a Wifi USB Bridge Dongle Wireless Connector For DreamBox Sky HD Box PS3 Xbox RJ45 via the Ethernet port. the USB Bridge Dongle has been setup to run with my router (BT HOME HUB3) but when I check on my SKY BOX all I get is on the network screen it says Connection to broadband Router Fail, Connection to On demand Fail, IP address of this box 0.0.0.0.
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.

Hello again,

Is this a new question or is it related to the older one? I only ask because the first one is still open.

Customer: replied 2 years ago.
New question
Expert:  Jason Jones replied 2 years ago.

Thank you.

May I remote in once more and get this fixed for you?
Customer: replied 2 years ago.
You can't connect to my sky hd box
Expert:  Jason Jones replied 2 years ago.


I sure cannot.

I am asking if I can remote into your system, which is the same thing I did last time.

I am sorry for the confusion.
Customer: replied 2 years ago.
Before u do do I need the device connected to my sky +HD BOX
Expert:  Jason Jones replied 2 years ago.
No.

Customer: replied 2 years ago.
Ok send link but it will be on a windows 8.1 laptop instead is that ok. Also the problem is only my sky+hd box ring see the bridge device is connected even as it power up ok
Expert:  Jason Jones replied 2 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=afa9343e-aec9-47b3-83a0-3675e8b54ea9

Customer: replied 2 years ago.

Done

Expert:  Jason Jones replied 2 years ago.
Thank you.
Customer: replied 2 years ago.

ill be ready later but what do u need me to do first

Expert:  Jason Jones replied 2 years ago.
Thank you.

When you are ready, please, post a message here.

- Jason

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