Hello Roy! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Does it come up automatically? Or only if you open a program, such as the internet program, then it comes up?Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,
Ready to carry on. When asked for my e-mail, I input it but it comes back as another customer has it. This cannot be true because you have just e-mailed me!!!