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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38178
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Some time ago I deleted stuff that I didnt even know what

Resolved Question:

Some time ago I deleted stuff that I didn't even know what it did. Ever since then I've notice a problem when I'm on the internet. Some sites there is no problem, i.e. Amazon: I can log in, look around, fill basket and pay - no problem. But some I cannot. Yours Clothing, which previously gave me no problems, will let me look around but won't add to basket. Asda Home Delivery, won't easily let me look around. My Electric company send open an online account and send in metre reading. Followed the easy on line instructions, opened an account, saw my latest bill readings etc. but it would not let me enter and submit my current metre reading. They sent me a page of what I should be looking at and on my page it looked different. The little boxes where smaller and squashed and some lines overlapped. ANY SUGGESTIONS WHAT I'M MISSING?
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Jackie! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Does this issue occur on another browser also, like Internet Explorer (the big 'e' program icon)?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Not very computer savvy. I use the big E sign, so sorry it is internet explorer. Yes, what is a remote session and how?


 

Expert:  Viet - Computer Tech replied 3 years ago.
That's okay. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program (at the bottom) to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=7aad7069-8892-42ec-98f1-83c7e333d458

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Computer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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