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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14377
Experience:  Over 10 years of professional experience.
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have bought apple mini ipad off e-bay and I need to activate

Customer Question

have bought apple mini ipad off e-bay and I need to activate this device. I do not have the previous owners password.
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.

Hello,
My name is Jason. I look forward to helping you today.

This is the step in which it is asking you for YOUR Apple ID and password.

If you do not have an Apple ID, you can create one here for free: https://appleid.apple.com/account?localang=en_US

If you have forgotten your Apple ID password, follow the steps below to reset your password.

Please, follow the instructions below:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####



I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Customer: replied 2 years ago.
I do not have an APPLE ID for this ipad or a password!
Expert:  Jason Jones replied 2 years ago.


Thank you Owain.

I gave you the link to create one. You may have missed that.

Here it is again.

You can create one for free at this page: If you do not have an Apple ID, you can create one here for free: https://appleid.apple.com/account?localang=en_US

After you create one on that site, you can use it to log in on your new iPad.

Customer: replied 2 years ago.
I have a Apple ID and Password, can I use these for this ipad? As the ipad states that the previous owners ID was used to erase all contents off this ipad?
Expert:  Jason Jones replied 2 years ago.


Yes, you can use your Apple ID to continue.

Customer: replied 2 years ago.
The ipad comes up with Incorrect Apple ID or Password.
Expert:  Jason Jones replied 2 years ago.


That means the wrong password ***** entered.
Please, follow the instructions below:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

Customer: replied 2 years ago.
The ipad states that as I purchased it second-hand I will need to contact the original owner to have them remove this device from their account. I bought this off e-bay and it came from a company that deals in used items.
Expert:  Jason Jones replied 2 years ago.


Oh.

I am understanding this now.

You will have to contact the seller of this item and have them remove the device from their account. That is the only way to get this working.

Customer: replied 2 years ago.
I did mention in my first message that I did not have the previous owners Apple-ID or Password. Therefore I think that the £24 pound should be paid back to my account. Sorry about this but I am 71yrs old and I have not had a good result.
Expert:  Jason Jones replied 2 years ago.


Thank you.

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