Hello Myra! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What happens when you sign in your hotmail? Or when you reset your hotmail account password?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
You will have to fix this remotly as im locked out and cannot access my mail. Remember i have two accounts *****@******.*** and *****@******.***.
Thank you for coming to me computer resue
Im sorry Viet but i cannot afford to take out any more money to fix this problem. I would like to stay with the accounts i have as it affects my business. if you cannot fix i know an apple expert but i would like you doctor to fix today if possible !! Kind Regards
I'm sorry, there is no additional cost, so don't worry.Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://188.8.131.52:8040/?Session=592e760e-6fe6-4183-ab49-be9a5bdd7339If needed, go to the Apple logo / menu > System Preferences… > Security & Privacy > General tab, then select the Anywhere option, then try the above website again.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
Please reply at the box below. Thank you,
I have to go to work now........... i cannot continue my work urgently needs!! i will have to get help from another source!!!!
Do i get my money back? or can you fix remotley or do i lock the computer and try another expert later when i get home from work?????
I'm sorry, did you try all my previous suggestion? I've been waiting for your reply. As I mentioned previously, if it does not connect/join in about 5 minutes, make sure you reply back to me right away, so I can figure out another way.Make sure you did this first: go to the Apple logo / menu > System Preferences… > Security & Privacy > General tab, then select the Anywhere option, then try the above website again.Then do the following:
Yes, we can continue later with me. Don't worry, we guarantee our service. Please reply back at the box below whenever you can to continue. Thank you
Ive unlocked the computer there is general at the top whick i have clocked on but that is as far as i can get.
I have to go to work now i will continue this conversation very late tonight.
i am sorry but i have higher priorities at the moment that wont wait!!
That's okay. Please let me know if you still need help with this.