I can not log on to my main screen name. It will not accept my normal password, and keeps regressing to the sign on page even when I tick 'forgot password'. I am on lap top and can only log on through TCP/IP
It is not this screen name.
Are you trying to log into your computer?
I have logged in using a different screen name. (all three secondary screen names are ok) it is just the main name that won't accept my normal password
Is this laptop running on windows 7?
if you go to control panel
then look for users
look for the main account and select change password
do you mean user accounts?
yes user accounts
Do you see the user accouint that is failing?
do you see any other accounts listed?
this does not seem to adress aol
ok lets start from the top.
it has my name as computer admin. and another as guest
Were you having a problem with getting into your computer or into AOL email?
as i said in my original question
now when you go to www.aol.com
thats ok no prob
Lets try perform a password recovery here
yes i go into aol and the main log on page comes up
If I do that I change the password on this page, I need to get password for my main page
once it is changed here you can go to your main page and use the new password
are you sure? I don't think it works like that, but your the expert
the two pageshave different passwords
how many email addresses do you have with AOL?
we are only going to be working with the email address that is having problems
I hope so, but as I can't log on to it not sure what to do
what happens when you enter your email address and password?
I have repeatedly said! It says incorrect password and reverts to sign in page each time. When i click 'forgot password' it once again reverts to log in page again
Let me know what you get
I reset the screen name I'm on at the moment, this does not rst my main page.
I seem to be going round in circles, do you actuallyknow the answer to this problem?
are you able to change the screename?
No of course not. I can change to each of the three secondary screen names but on the main screen name I can not get beyond log in
I will open this to other experts.