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Waitongu2
Waitongu2, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 989
Experience:  6 Years Hardware Support. I break them so i can fix them
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I can not log on to my main screen name. It will not accept

Customer Question

I can not log on to my main screen name. It will not accept my normal password, and keeps regressing to the sign on page even when I tick 'forgot password'. I am on lap top and can only log on through TCP/IP

It is not this screen name.

Submitted: 2 years ago.
Category: Computer
Expert:  Waitongu2 replied 2 years ago.

Waitongu2 :

Hello

Waitongu2 :

Are you trying to log into your computer?

JACUSTOMER-ub7cjamk- :

I have logged in using a different screen name. (all three secondary screen names are ok) it is just the main name that won't accept my normal password

Waitongu2 :

ok

Waitongu2 :

Is this laptop running on windows 7?

JACUSTOMER-ub7cjamk- :

no xp

Waitongu2 :

ok

Waitongu2 :

if you go to control panel

Waitongu2 :

then look for users

Waitongu2 :

look for the main account and select change password

JACUSTOMER-ub7cjamk- :

do you mean user accounts?

Waitongu2 :

yes user accounts

JACUSTOMER-ub7cjamk- :

ok

Waitongu2 :

Do you see the user accouint that is failing?

JACUSTOMER-ub7cjamk- :

no

Waitongu2 :

do you see any other accounts listed?

JACUSTOMER-ub7cjamk- :

this does not seem to adress aol

Waitongu2 :

ok lets start from the top.

JACUSTOMER-ub7cjamk- :

it has my name as computer admin. and another as guest

JACUSTOMER-ub7cjamk- :

ok

Waitongu2 :

Were you having a problem with getting into your computer or into AOL email?

JACUSTOMER-ub7cjamk- :

aol

Waitongu2 :

ok

JACUSTOMER-ub7cjamk- :

as i said in my original question

Waitongu2 :

my apologies.

Waitongu2 :

now when you go to www.aol.com

JACUSTOMER-ub7cjamk- :

thats ok no prob

Waitongu2 :

Lets try perform a password recovery here

JACUSTOMER-ub7cjamk- :

yes i go into aol and the main log on page comes up

JACUSTOMER-ub7cjamk- :

If I do that I change the password on this page, I need to get password for my main page

Waitongu2 :

once it is changed here you can go to your main page and use the new password

JACUSTOMER-ub7cjamk- :

are you sure? I don't think it works like that, but your the expert

JACUSTOMER-ub7cjamk- :

the two pageshave different passwords

Waitongu2 :

how many email addresses do you have with AOL?

JACUSTOMER-ub7cjamk- :

four

Waitongu2 :

ok

Waitongu2 :

we are only going to be working with the email address that is having problems

JACUSTOMER-ub7cjamk- :

I hope so, but as I can't log on to it not sure what to do

Waitongu2 :

what happens when you enter your email address and password?

JACUSTOMER-ub7cjamk- :

I have repeatedly said! It says incorrect password and reverts to sign in page each time. When i click 'forgot password' it once again reverts to log in page again

Waitongu2 :

ok

Waitongu2 :

click here

Waitongu2 :

Let me know what you get

JACUSTOMER-ub7cjamk- :

I reset the screen name I'm on at the moment, this does not rst my main page.

JACUSTOMER-ub7cjamk- :

I seem to be going round in circles, do you actuallyknow the answer to this problem?

Waitongu2 :

are you able to change the screename?

JACUSTOMER-ub7cjamk- :

No of course not. I can change to each of the three secondary screen names but on the main screen name I can not get beyond log in

Waitongu2 :

I will open this to other experts.

Expert:  Waitongu2 replied 2 years ago.
.
Customer: replied 2 years ago.
Relist: Inaccurate answer.
I would simply like an answer to my question. The previous responder simply did not undrstan the problem

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