How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5609
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

Hi, Please can you help me as I am struggling to sign in and

Resolved Question:

Hi, Please can you help me as I am struggling to sign in and to open my e-mails to be read. Today will be my third day trying to log in.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hello. My name is ***** ***** I will be assisting you today.

Customer:

Hi Michelle,

Customer:

I have not as yet spoken with you and therefore how can I rate you?

Michelle :

rating is only required when we are finished fixing the problem.
Use the reply to expert button to continue the conversation further.

Michelle :

can you tell me on what email you are not able to login.

Michelle :

please tell me the email company name

Customer:

On *****@******.***

Michelle :

dont give your full email address please provide the end part like @btinternet.com or @gmail.com etc.

Customer:

as far as I know @btinternet.com What is happening? Please help me .

Customer:

Why have I come to a stand still I thought you are helping me.

Michelle :

may be due to internet connection the message is getting delayed

Michelle :

i will try to get this fixed as soon as possible.

Michelle :

There are 2 ways i can help you fix the problem.

1. I give you steps on this chat and you follow the steps and let me know how it goes.

2.. I remote access to your computer and fix the problem right in front of your eyes and can use an interactive chat session on the remote screen.

Michelle :

let me know which one you opt for

Customer:

I am not sure who I am with btyahoomail please find out and help me as I am getting fed up as know seems to want to help.

Michelle :

Please be patient i will definitely get this fixed.

Michelle :

Click here


Michelle :

i will remote access and fix it for you.

Customer:

I remote access to your computer and fix the problem

Michelle :

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue in connecting

Customer:

cannot click the Link above as I cannot see where it is and then all the other 4

Michelle :

the link says click here in blue color

Michelle :

looks like you are connected to the server

Michelle :

i am connecting now

Michelle :

i see you screen now please dont move the mouse let me control it

Michelle :

email problem fixed using remote access.

Michelle and 3 other Computer Specialists are ready to help you