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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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Have a DCP115Cprinter and it comes up cannot clean ,i have

Customer Question

Have a DCP115Cprinter and it comes up cannot clean ,i have read the manual and cleaned and left it unplugged for a while , have now put it back on and it is still telling me that it cannot clean
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know that are you attempting a head cleaning and if yes where does this error come up

Michelle :

on computer or printer

JACUSTOMER-aywjd4ph- :

on the printer

Michelle :

ok and from where did you attempt the head cleaning

Michelle :

did you run ti from computer or printer control panel

JACUSTOMER-aywjd4ph- :

its on the printer windowas soon as switched on

Michelle :

please let me know that have you tried a reset of the purge counter

Michelle :

if not please try the below sequence

Michelle :

- pull out the AC plug

- put back the AC plug while holding down the “menu” button and keep holding it (15 sec)

- now you are entering the MAINTENANCE mode and “error 46” pops up in the display

- select 8 by using the arrow buttons ,push OK and select 0 and push OK

- 00:00 00:01 OK (the display is showing this message)

- now push the MONO button 25 times until you see PURGE: xxxxx

- Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok

- the purge counter indicates now: purge: 00000

- switch off the printer ,switch it on

Michelle :

once back on try printing and let me know the status

JACUSTOMER-aywjd4ph- :

printer control panel

Michelle :

ok please try the steps i have listed above and let me know how it goes

JACUSTOMER-aywjd4ph- :

how long have i got to wait as i am going out shortly

Michelle :

i shared the steps with you alreday

Michelle :

did you try them

Michelle :

let me relist them again

Michelle :

- pull out the AC plug

- put back the AC plug while holding down the “menu” button and keep holding it (15 sec)

- now you are entering the MAINTENANCE mode and “error 46” pops up in the display

- select 8 by using the arrow buttons ,push OK and select 0 and push OK

- 00:00 00:01 OK (the display is showing this message)

- now push the MONO button 25 times until you see PURGE: xxxxx

- Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok

- the purge counter indicates now: purge: 00000

- switch off the printer ,switch it on

Michelle :

are you getting my message

Michelle :

please let me know if you are getting my message else i wills witch to q and a mode to continue further

Michelle :

please respond if you are getting my message

JACUSTOMER-aywjd4ph- :

done all that still no good now going to log of

































Expert:  Michelle replied 3 years ago.
Hi,
It seems that due ti a chat bug you were not getting my replies
please try the below steps and let me know the status
- pull out the AC plug
- put back the AC plug while holding down the “menu” button and keep holding it (15 sec)
- now you are entering the MAINTENANCE mode and “error 46” pops up in the display
- select 8 by using the arrow buttons ,push OK and select 0 and push OK
- 00:00 00:01 OK (the display is showing this message)
- now push the MONO button 25 times until you see PURGE: xxxxx
- Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok
- the purge counter indicates now: purge: 00000
- switch off the printer ,switch it on
Try printing and let me know the status
Expert:  Michelle replied 3 years ago.

please have a look at this video link

http://www.dailymotion.com/video/xt79z9_clear-error-46-unable-to-clean-on-brother-printers-without-number-pad_tech

try the procedure listed and let me know how it goes