How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

i have a site called supra savings it must have come with a

Resolved Question:

i have a site called supra savings it must have come with a download when i go into anysite it keeps over taking the site with adds i uninstall it but it still on my ps i found file in my windows hard drive but it wont let me delete it can u help
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
***** *****nell :

hello sir/madam

***** *****nell :

I would like to help you, please let me know when you are ready

Customer:

ready

***** *****nell :

hi,

***** *****nell :

are you using the computer in question?

Customer:

yes

***** *****nell :

if you want we can try remote assistance and fix the problem together quickly

Customer:

ok

***** *****nell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

Customer:

id ********* password *****

***** *****nell :

can you give me the id again

Customer:

id273717082 password *****

***** *****nell :

hi again, suprasavings is gone?

Customer:

yes

***** *****nell :

it fixed the problem? are you seeing suprasavings when you visit websites?

Customer:

it was there i delete it all gone

Customer:

i hope

***** *****nell :

yes

***** *****nell :

since it didn't load itself into memory, you were able to delete it this time

***** *****nell :

you were not able to delete it because it was being used by Windows (loaded into memory)

Customer:

yes

***** *****nell :

it also deleted other malware/spyware too, your computer should be faster now

***** *****nell :

(no unnecessary programs in memory)

Customer:

ok thanks

***** *****nell :

you are welcome

Customer:

bye

***** *****nell :

have a nice day

***** *****nell :

best wishes

Customer:

same to you

Jerry Hannell and other Computer Specialists are ready to help you