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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9893
Experience:  Computer specialist
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My Samsung 900x has suddenly lost all sound on playing YouTube

Customer Question

My Samsung 900x has suddenly lost all sound on playing YouTube videos etc. The volume and speakers are both on high
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.
Hi,
My name is Randy.
I will assist you. Try this and let me know please.graphic
Customer: replied 3 years ago.

Hi Randy

I've already done that as I explained in my first communication.

I have made sure that the computer volume control and the video or TV volume control are both on the highest setting

Expert:  Randy Computer Tech replied 3 years ago.

okay, try these steps next please>

  1. From the Safari menu, select Reset Safari....

  2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.
  3. Then>>>
  • Update your Flash Player to the latest version.
  • Allow third-party Flash content on your computer. Learn more by visiting Adobe’s help page.
  • Check any Antivirus and Firewall software to see if its blocking third-party Flash content.


Customer: replied 3 years ago.

I'm not using Safari!!