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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2265
Experience:  A+ MCSE with over 12 years experience.
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I have w 8.I and last night it auto updated. Now when i switch

Resolved Question:

I have w 8.I and last night it auto updated. Now when i switch it on - after I put my password ***** - the desktop comes up and it continues to load but then it just starts flashng the desktop on and off every few seconds and sits there like it all the time. I would like to go back to before it updated but I cannot do anything as the screen just keeps recycling. Any ideas
Submitted: 2 years ago.
Category: Computer
Expert:  Sudipto replied 2 years ago.
Hi,
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.

There is a way to get in to windows and restore windows to an earlier time, when the updates was not installed, pressing the F8 key to enter the safemode will not work with Windows 8, you have to follow the steps below on the sign in screen of windows then, restore windows to an earlier time.

Click the "Reply To Expert" below and reply me back for any clarification.
Here is the step to enter the safemode.

Video link https://www.youtube.com/watch?v=HQQyppDEaTA

If you're not signed in to Windows, tap or click the power icon Power icon from the sign-in screen, hold Shift, and then tap or click Restart

Like magic, when your PC reboots you will be able to boot into Safe Mode from the familiar looking Advanced Boot Options screen.

image

Now, select safemode and start windows then, sign in to windows and follow the steps from the link below to restore windows to an earlier time.

https://www.youtube.com/watch?v=CsY_FnyJzdo











Customer: replied 2 years ago.

I have tried shift restart and now get 4 options Continue, Use a device, TROUBLESHOOT and turn off your pc - do I now select troubleshoot ?

Expert:  Sudipto replied 2 years ago.
Yes, before that open this Video link https://www.youtube.com/watch?v=HQQyppDEaTA
and watch the full video to understand the exact procedure after getting that screen with those options.
Customer: replied 2 years ago.

I am totally lost now - I looked at the video and clicked on settings. Then it says left click which I do and I get nothing. Instead of me watching videos have you not got a flow chart or diagnostic model I can print and then follow.

It has been around 40 minutes or more since I sent my last message. We have been at this a long time and seem to be not getting sorted out at all. Maybe we should call it quits and I take the machine to the local shop tomorrow - if I hear nothing in the next 5 minutes I shall assume you are not going to take any fee as the issue has not been resolved and i need to go to bed at some time. This is not an ASAP service as advertised

Customer: replied 2 years ago.
Relist: Incomplete answer.
The answer did not work and stupido never replied Which is very ignorant - maybe you guys are scam artists and I have just been had - I expect so, because if you take any money for not doing a job then I will be correct.
Expert:  Byron replied 2 years ago.

Hi. My name is***** you for your question and the opportunity to assist. We can do a System Restore on the machine to undo the updates that are causing this.

To do this start or re-start the machine so that you have the login screen in front of you (but don't log in yet)

Hold down (and keep holding) the Shift key and left click the Power icon in the lower right corner and select Restart

Release the Shift key when you see "Please Wait"

At the Choose an Option screen select Troubleshoot

Click Advanced Options

Click Startup Settings

Click Restart

On the next screen press the F6 key

Enter your password ***** prompted

At the prompt C:\Windows\System32>_

type: rstrui.exe and press Enter

This will launch the System Restore window

click Next

Put a checkmark in the Show more restore Points box

Select a date before the updates were installed and click Next

Click Finish and let the restore proceed

The computer will restart at the end and the updates will have been reversed and your screen should be back to normal

-

Please let me know if you need more clarification. I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving a negative rating. A positive rating is always appreciated.-

Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2265
Experience: A+ MCSE with over 12 years experience.
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