Like magic, when your PC reboots you will be able to boot into Safe Mode from the familiar looking Advanced Boot Options screen.
Now, select safemode and start windows then, sign in to windows and follow the steps from the link below to restore windows to an earlier time.
I have tried shift restart and now get 4 options Continue, Use a device, TROUBLESHOOT and turn off your pc - do I now select troubleshoot ?
I am totally lost now - I looked at the video and clicked on settings. Then it says left click which I do and I get nothing. Instead of me watching videos have you not got a flow chart or diagnostic model I can print and then follow.
It has been around 40 minutes or more since I sent my last message. We have been at this a long time and seem to be not getting sorted out at all. Maybe we should call it quits and I take the machine to the local shop tomorrow - if I hear nothing in the next 5 minutes I shall assume you are not going to take any fee as the issue has not been resolved and i need to go to bed at some time. This is not an ASAP service as advertised
Hi. My name is***** you for your question and the opportunity to assist. We can do a System Restore on the machine to undo the updates that are causing this.
To do this start or re-start the machine so that you have the login screen in front of you (but don't log in yet)
Hold down (and keep holding) the Shift key and left click the Power icon in the lower right corner and select Restart
Release the Shift key when you see "Please Wait"
At the Choose an Option screen select Troubleshoot
Click Advanced Options
Click Startup Settings
On the next screen press the F6 key
Enter your password ***** prompted
At the prompt C:\Windows\System32>_
type: rstrui.exe and press Enter
This will launch the System Restore window
Put a checkmark in the Show more restore Points box
Select a date before the updates were installed and click Next
Click Finish and let the restore proceed
The computer will restart at the end and the updates will have been reversed and your screen should be back to normal
Please let me know if you need more clarification. I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving a negative rating. A positive rating is always appreciated.-