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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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my email box wont scroll. If I delete an email another one

Customer Question

my email box won't scroll. If I delete an email another one will move up but I can't scroll down the list of emails. Problem only started last week and not aware I did anything to cause change.
Alex
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.
May i remotely connect to your computer to check and fix the issue for you?
Thanks
Customer: replied 2 years ago.

Hi Kamil

Happy for you to remotely connect to computer.

Alex

Expert:  Kamil Anwar replied 2 years ago.
Please click the link below:
http://tinyurl.com/9dg7tkb
OR >>>CLICK ME<<<
A program called 'join.me.exe' will be downloaded.
Click on the downloaded file and click run.
After it runs, you will see 9 digits on top of your screen, please reply with those 9 digits here.
Thanks
Customer: replied 2 years ago.

357- 184-816

Expert:  Kamil Anwar replied 2 years ago.
The code is invalid, please check if the code is 357- 184-816 and the join me program is running?
Customer: replied 2 years ago.

the join me program is running. I haven't a clue as to what I should be doing.

Expert:  Kamil Anwar replied 2 years ago.
Can you see a 9 digit number on top of your screen? i need that number
Customer: replied 2 years ago.

yes 671-900-278

Expert:  Kamil Anwar replied 2 years ago.
I'm connected - please respond to the control request.
Customer: replied 2 years ago.
What control request?
Expert:  Kamil Anwar replied 2 years ago.
There is an option on your screen to Click OK, and a request from join me to pass control
Customer: replied 2 years ago.
I have now clicked it. The computer wants me to do something but I don't know what
Customer: replied 2 years ago.
I have now clicked it. The computer wants me to do something but I don't know what
How do I close the recapping message. It won't respond to me
Expert:  Kamil Anwar replied 2 years ago.
We are connected
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

are you using safari to accses your email and it will not scroll?





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