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Pete
Pete, Computer Enthusiast
Category: Computer
Satisfied Customers: 17913
Experience:  Over 16 years of experience in the Electronics and IT industries.
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Hello. The Garmin failed to update and the icon disappeared.

Customer Question

Hello. The Garmin failed to update and the icon disappeared. I am an XP user. Please advise.
Many thanks,
Joan
Submitted: 3 years ago.
Category: Computer
Expert:  Pete replied 3 years ago.
Hello Joan,
Welcome to JustAnswer, a paid online answer service.
I am Pete, and I'll be happy to assist with your question today.
If the Garmin icon on your XP computer disappeared, then try looking under Start - All Programs and check if the Garmin program is still listed there. If it is not then it will need to be reinstalled again.
Customer: replied 3 years ago.

Hello Pete,

re Icon disappearence.

I found I was no longer listed for Garmin on my Start - All Programs

I am now trying to reinstall, not easy.

Expert:  Pete replied 3 years ago.
Ok, the best way to reinstall is by downloading from the Garmin website:
http://software.garmin.com/en-GB/express.html
Let me know if I can be of any further assistance.
I can connect remotely and install the software for you if you wish.
Best,
Pete.
Customer: replied 3 years ago.

Hi Pete

I had tried that route and I have tried it again but the Garmin Icon remains stubbornly off my Desk top.

Joan

Expert:  Pete replied 3 years ago.
Hi Joan,
It may have installed itself somewhere in the Programs menu.
Go to Start - All Programs and look for a Garmin program there.
If you wish, I can have a look remotely for you, if you can install www.teamviewer.com on your computer.
Customer: replied 3 years ago.

Hi Pete

Just checked in All Programs, no sign of Garmin!

Thanks,

Joan

Expert:  Pete replied 3 years ago.
Ok, would you like me to take a look remotely?
If you can install www.teamviewer.com then I can take a look remotely for you after 6pm this evening.
Customer: replied 3 years ago.

Teamviewer down loaded. The ID is 587 012 981 password ***** ***** Also, please deactivate the feedback prompt emails - I've received over 25 already. I'll complete one on completion of this enquiry. Thanks.

Expert:  Pete replied 3 years ago.
Ok,
I'll be available after 6pm to remotely connect.
Not sure why you are getting so many automated feedback prompts - I'll let customer services know!
Thanks,
Pete.