How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I tried to order akindle paperwhite 3G & tried to enter

Customer Question

I tried to order akindle paperwhite 3G & tried to enter a 30% discount code given to me by my daughter,code LPE5-BA7CQE-E3V56X,but this was not accepted.WHY? A.XXXXXX

Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi,My name is ***** ***** i will be assisting you

Michelle :

please let me know from which website did you order the kindle

JACUSTOMER-7xaryooa- :

amazon

Michelle :

ok so have you already placed the order

Michelle :

and from where did you get the discount code, was it from any email in which you get discount codes or from any website

JACUSTOMER-7xaryooa- :

I did but cancelled when 30% discount code wasn't accepted

Michelle :

ok

Michelle :

let me have a look and try that code myself

Michelle :

give me 2 misn here

Michelle :

.2 mins

Michelle :

let me check if it is accepted or not and if not the reason for the same

Michelle :

thanks for your patience

Michelle :

yes you are right that code seems not to be getting accepted

Michelle :

are you typing the dashes when entering the code

JACUSTOMER-7xaryooa- :

yes

Michelle :

try without the dashes

JACUSTOMER-7xaryooa- :

OK

Michelle :

let me know if it gets accepted or not

JACUSTOMER-7xaryooa- :

OK

Michelle :

also please consider that this promo code will work only on selected products

Michelle :

so if kindle white is not in the list of products for the discount this code will not work

JACUSTOMER-7xaryooa- :

amazon offered 30% off any kindle device

JACUSTOMER-7xaryooa- :

Which my daughter downloaded from amazon

JACUSTOMER-7xaryooa- :

Not accepted without dashes

Michelle :

in case its not getting accepted and you got the promo code from amazon itself then you need to call at 0843(###) ###-####to get an alternate discount code or get the order processed on phone itself with a discount

Michelle :

Amazon.co.uk Amazon customer services helpline phone number is *****(###) ###-####

This Amazon telephone number valid for Customer Services, Returns and order tracking.

Amazon support lines open times
Daily - 8:00am to 6:30pm

Michelle :

let me know if you have any other questions

JACUSTOMER-7xaryooa- :

What about my £30?

Michelle :

is that your subscription amount with just answer

JACUSTOMER-7xaryooa- :

Yes

Michelle :

its there in your just answer account

JACUSTOMER-7xaryooa- :

Don't understand,how do I get it back?

Michelle :

so if you wish you may rate the service with a smiley face below else you may close the chat...if you have any questions related to your subscription i can share the customer care#

Michelle :

ok for that i will share the number

Michelle :

you can contact them for the same

Michelle :

this is the number for our customer care

Michelle :

0808-189-0970

Michelle :

if you do not wish to pay, simply close the chat and the amount stays as a deposit for you to use in future