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Kriptokrit
Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Computer support service.
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I have a samsung 8 tablet that wont open, It is model SM-T310

Customer Question

I have a samsung 8 tablet that wont open, It is model SM-T310 bOUGHT 3/4 MONTHS AGO NOT DAMAGED.
Michael W
Submitted: 2 years ago.
Category: Computer
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question Michael.

I'm Todd and I will be the expert working with you today to help resolve your problem.


Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.

•ANSWER•

Sometimes your Tab can be unresponsive and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue. You already tried the first troubleshooting step (20 seconds method), so please proceed to the next one.

Please follow the steps below to reset your device:
1. Press and hold the power button for exactly 45 seconds.
2. After 45 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.

If that doesn't work, please try the procedure below:
1. Press and hold the Volume UP and Power button at the same time for exactly 15 seconds.
2. After 15 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.

If the previous procedure doesn't work, perform the procedure below:
1. Plug the Tab into the charger for 10 minutes.
2. After 10 minutes (while still plugged in) press and hold Power (slide and hold) button for 45 seconds.
3. Allow up to 3 minutes for the Tab to reboot.

Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.

If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.

Kind Regards,
Todd
Expert:  Kriptokrit replied 2 years ago.
Hi,

I'm just following up with you to see how everything is going. Did my answer help?

Please let me know. I will be happy to help with any follow up questions.

Regards,
Todd

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