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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4719
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My laptop unexpectedly disconnects from the internet after

Resolved Question:

My laptop unexpectedly disconnects from the internet after about 3 minutes. There are other devices connected to the network and they have no problems, how can I fix this problem on my laptop?
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.
There are a few setting we'd need to check to troubleshoot the problem. It would be best if i remotely connect to your computer and work on the problem. Would you like me to do that? You'll be able to see what i am doing and will the option to disconnect me when you want.
Thanks
Customer: replied 2 years ago.
Yea that'd be OK. How do I let you access?
Expert:  Kamil Anwar replied 2 years ago.
Are you on this page from the laptop in question?
Customer: replied 2 years ago.
No, I'm talking to you via my phone
Expert:  Kamil Anwar replied 2 years ago.
Can you turn that laptop on and follow these instructions on it:
Please go to www.logmein123.com
Type the code: 678084
Click Start Download
Click on the downloaded file, and Click Run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.
Done
Expert:  Kamil Anwar replied 2 years ago.
It has been downloaded, but not running. Please open the program so it can run, If asked by system to allow the file to run, select "Yes/Allow/OK"
Expert:  Kamil Anwar replied 2 years ago.
Issue resolved via remote support.
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4719
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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