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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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my user name and password ***** ***** recognised

Customer Question

my user name and password ***** ***** recognised
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello ***** is*****
Welcome to Just Answer
Is this for your email >?
Customer: replied 3 years ago.

my computer will not send or receive emails so use my husbands email address *****@******.***

Expert:  James K. replied 3 years ago.
Can I remote onto your Machine and have a look at your problem
Remote means i can see your issue and fix this for you
Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times
If you wish i can send you the details to connect
Cheers James
Customer: replied 3 years ago.

no you cant because it in for repair. The shop has requested us to locate the password ***** with BT

Expert:  James K. replied 3 years ago.
We are not BT

we are JustAnswer

have you tried reseting the password ?



Customer: replied 3 years ago.

how do we do that because it will not recognise the email address

Expert:  James K. replied 3 years ago.
If this is for you email address tiy can reset the password ***** the BT Page i can give you the details if you wish
Customer: replied 3 years ago.

yes please

Expert:  James K. replied 3 years ago.
https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

Click the Link above follow the process

to reset your password

Now Please Rate my Service with the smiley Faces and Submit and come back any Issue