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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am trying to set up the up dated version of BT Mail and I

Customer Question

I am trying to set up the up dated version of BT Mail and I keep
receiving a message saying that my password ***** ***** correct.
I have used the same password ***** 2006 to access may Emails.
I have tried to change the password ***** cannot because I receive a message saying my answer to a security question is not correct.
I only have 9 days to set up the new BT Email/Internet.
Submitted: 3 years ago.
Category: Computer
Expert:  Kamil Anwar replied 3 years ago.
Hello & Welcome to JustAnswer.

May i connect with you on your computer so i can help you with this and see what's happening to get to the cause of the issue?

Customer: replied 3 years ago.


Expert:  Kamil Anwar replied 3 years ago.
Please click the link below:


A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Expert:  Kamil Anwar replied 3 years ago.
You have ended the session, you needed to stay connected with me so we could work on the issue.

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