Hi, My name is ***** ***** i will be assisting you
Hello. My name is ***** ***** I will be assisting you today.
let me know when you are ready.
I am ready now and would like to get the internet on my phone
What is the make and model number of the phone you are using.
Vodafhone own make I will just go and get the little book
if you can open the cover and remove the battery you will see the model number printed in there let me know that detail
vodafone smart mini
let me check allow me few mins
I have just tried to put email in using my address and password ***** it says unable to open connection to server
i will walk you through
what is your email address last part @xxxx.com dont give your full email address
i have checked the model it doesnt have like the other laptops have
i am sorry this is not for you please ignore the last line
what is after @
click on the home button and look for email
not gmail icon
make sure you have internet services active on your phone
what service do you have for internet is it a 3g or 4g connection
now says aol sky gmail aol.com other which has my dot on is this right
if you click on the email icon you will see add new option
select add new and then you will be asked to enter your hotmail address
there is no icon now it just says select account and my dot is on other
can we reset the phone to factory defaults if you dont have data to save on it
any contact details or any app you have installed will be removed
shall we proceeed
power off the phone completely
let me know when it off
now push and hold down the volume up button and do not release it
while holding the volume up key now press and release only the power on key
as soon as you see the display turns on release the volume key
do you see the android robot with lots of options to select
I see a lot of little pictures
do you see any option which says factory reset
no but I have found settings which says backup and reset
can you click on the settings icon
click on back up and reset option
then select factory data reset
then hit the reset phone button
dont forget to select erase phone storage and then hit reste phone
once reset is done let me know
let the phone reboot on its own.
after the reset
mobile data has come up now
ok good now are you on the main screen
don't think so just pressed next and it came up set up google account should I go back?
that is by default you will have to setup your google account first
then we can move forward to configure the hotmail as we get in
did you follow the steps
got stuck on google
do you have a google account gmail or something
if you dont have google account no problem
google google settings google plus
you can select the option not now and proceed to the main screen
email icon on screen
are you on the screen where you have email icon?
click on the email icon
type in your full hotmail email address
and enter the correct hotmail password ***** hit next
now says select account
did you enter the full email address and the password
aol .co.uk sky Gmail AOL.com other
please wait i am doing it on my phone as well
shall i attach a video link for you to follow the steps and then proceed with the steps on your phone
came up just the same user name or password *****
check the video link and then follow the steps on your phone
use the manual settings button
when i press manual button it asks what type of account pop3 imap echange
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did you check the video link i gave to follow the steps
are you there.
Sorry Michelle pressed the wrong button will watch video a few times thank you for your patience and time. Gloria.
if you want i can walk you with steps one by one
No I think I have taken enough of your time thanks alot.