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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5478
Experience:  B.Sc. Computer Science with Honors
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Pease help me why can I not get my hotmail address on my phone

Resolved Question:

Pease help me why can I not get my hotmail address on my phone Vodafone can't help neither can plus net and I would like to be able to get emails on it.
G.Faller.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

Hello. My name is ***** ***** I will be assisting you today.

Michelle :

let me know when you are ready.

Customer:

I am ready now and would like to get the internet on my phone

Michelle :

What is the make and model number of the phone you are using.

Customer:

Vodafhone own make I will just go and get the little book

Michelle :

if you can open the cover and remove the battery you will see the model number printed in there let me know that detail

Customer:

vodafone smart mini

Michelle :

let me check allow me few mins

Customer:

I have just tried to put email in using my address and password ***** it says unable to open connection to server

Michelle :

i will walk you through

Customer:

Thankyou

Michelle :

what is your email address last part @xxxx.com dont give your full email address

Customer:

.co.uk

Michelle :

i have checked the model it doesnt have like the other laptops have

Michelle :

i am sorry this is not for you please ignore the last line

Michelle :

what is after @

Customer:

hotmail.co.uk

Michelle :

ok

Michelle :

click on the home button and look for email

Michelle :

not gmail icon

Customer:

done

Michelle :

make sure you have internet services active on your phone

Michelle :

what service do you have for internet is it a 3g or 4g connection

Customer:

now says aol sky gmail aol.com other which has my dot on is this right

Michelle :

if you click on the email icon you will see add new option

Michelle :

select add new and then you will be asked to enter your hotmail address

Customer:

there is no icon now it just says select account and my dot is on other

Michelle :

can we reset the phone to factory defaults if you dont have data to save on it

Customer:

yes

Michelle :

any contact details or any app you have installed will be removed

Michelle :

shall we proceeed

Customer:

yes

Michelle :

ok

Michelle :

power off the phone completely

Michelle :

let me know when it off

Customer:

off

Michelle :

now push and hold down the volume up button and do not release it

Michelle :

while holding the volume up key now press and release only the power on key

Michelle :

as soon as you see the display turns on release the volume key

Customer:

done

Michelle :

do you see the android robot with lots of options to select

Customer:

I see a lot of little pictures

Michelle :

do you see any option which says factory reset

Customer:

no but I have found settings which says backup and reset

Michelle :

can you click on the settings icon

Customer:

done

Michelle :

click on back up and reset option

Michelle :

then select factory data reset

Michelle :

then hit the reset phone button

Michelle :

dont forget to select erase phone storage and then hit reste phone

Customer:

done

Michelle :

once reset is done let me know

Michelle :

let the phone reboot on its own.

Michelle :

after the reset

Customer:

mobile data has come up now

Michelle :

ok good now are you on the main screen

Customer:

don't think so just pressed next and it came up set up google account should I go back?

Michelle :

no

Michelle :

that is by default you will have to setup your google account first

Michelle :

then we can move forward to configure the hotmail as we get in

Michelle :

did you follow the steps

Customer:

got stuck on google

Michelle :

do you have a google account gmail or something

Michelle :

if you dont have google account no problem

Customer:

google google settings google plus

Michelle :

you can select the option not now and proceed to the main screen

Customer:

g mail

Customer:

email icon on screen

Michelle :

are you on the screen where you have email icon?

Customer:

yes

Michelle :

click on the email icon

Michelle :

type in your full hotmail email address

Michelle :

and enter the correct hotmail password ***** hit next

Customer:

now says select account

Michelle :

did you enter the full email address and the password

Customer:

aol .co.uk sky Gmail AOL.com other

Michelle :

please wait i am doing it on my phone as well

Michelle :

select other

Michelle :

shall i attach a video link for you to follow the steps and then proceed with the steps on your phone

Customer:

came up just the same user name or password *****

Michelle :

check the video link and then follow the steps on your phone

Michelle :

use the manual settings button

Customer:

when i press manual button it asks what type of account pop3 imap echange

Michelle :

Please remember rating is only required when we are finished fixing the problem.
Use the reply to expert button to continue the conversation further.

Michelle :

did you check the video link i gave to follow the steps

Michelle :

are you there.

Customer:

Sorry Michelle pressed the wrong button will watch video a few times thank you for your patience and time. Gloria.

Michelle :

if you want i can walk you with steps one by one

Michelle :

let me know when you are ready.

Customer:

No I think I have taken enough of your time thanks alot.

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