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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Everyone I update my PC my internet stops working.

Customer Question

Everyone I update my PC my internet stops working.
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.

Hello,
My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 2 years ago.
What do you need me to do?
Expert:  Jason Jones replied 2 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.JasonFixedIt.com/chris

Customer: replied 2 years ago.
I'm writing all of this on my iPad at the minute as I can't access the internet on my PC. I tried typing your address in but because there is no internet connection it won't connect.
Expert:  Jason Jones replied 2 years ago.

Thank you for the update.

Is it connected wirelessly or with a cable to the router?
Customer: replied 2 years ago.
My PC? It's connected via a router which is in the same room
Expert:  Jason Jones replied 2 years ago.


HOW is it connected? Is it wireless or is it connected via a cable?
Customer: replied 2 years ago.
It's wireless
Expert:  Jason Jones replied 2 years ago.

Okay.

Plug it into the router with a cable and see if you can access the Internet that way.
Customer: replied 2 years ago.
I've connected a cable and it still isn't working
Expert:  Jason Jones replied 2 years ago.
Please, follow the instructions below to solve your problem:
- Click the Start Button > Programs > Accessories > System Tools > System Restore.
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.

After that is finished, test the Internet once more.


Is that working?
Customer: replied 2 years ago.
I've been doing that for the past 2 weeks and yes the internet starts working again but the computer updates itself and that's when it stops working again.
Expert:  Jason Jones replied 2 years ago.
Very good.

DO that, please. Do that.

Once you are up, we can start the remote application and I will solve this for you.
Customer: replied 2 years ago.
Ok. I'll do that now
Expert:  Jason Jones replied 2 years ago.
Thank you.
Customer: replied 2 years ago.
Did you get my last response about the system restore not enabling my internet to work?
Expert:  Jason Jones replied 2 years ago.


I only see what you see on this page.

Please, follow the instructions below on the problem computer:
- Click the Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?
Customer: replied 2 years ago.
Ip, 192.168.1.68
Subnet, 255.255.255.0
Default, 192.168.1.254

After I typed ping 4.2.2.3, it's says reply from 4.2.2.3 etc

After ping red.com, it says reply from etc
Expert:  Jason Jones replied 2 years ago.
Very good. That means you are online.

Please, open Internet Explorer and check again.
Customer: replied 2 years ago.
It just keeps saying 'this page can not be displayed'
Expert:  Jason Jones replied 2 years ago.

Please, follow the instructions below to solve your problem:
- Click the Start button
- Type: inetcpL.cpL
- Press Enter
- Click the Connections tab
- Choose the NEVER DIAL A CONNECTION option if you can
- Click the Lan Settings button
- Uncheck everything there
- Click Ok > Ok

After that is complete, test it once more.
Customer: replied 2 years ago.
I clicked into this. There was no NEVER DIAL A CONNECTION option but I did go in to LAN settings and uncheck everything. It still doesn't work.
Expert:  Jason Jones replied 2 years ago.

Please, follow the instructions below:
- Click the Start button > Programs > Accessories
- Right click COMMAND LINE and choose RUN AS Administrator
- In the black window type the following: NETSH int ip reset resetlog.txt
- Press Enter
- In the black window type the following: NETSH FIREWALL RESET
- Press Enter
- In the black window type the following: netsh winsock reset catalog
- Press Enter
- In the black window type the following: netsh advfirewall reset
- Press Enter

Once that is complete, reboot the computer once and test the connection again.
Customer: replied 2 years ago.
I followed all of these steps and the internet is still not working.
Expert:  Jason Jones replied 2 years ago.

Well, this doesn't make a lot of sense.

I was working under the assumption that you were still plugged into the router.

Please, follow the instructions below:
- Click the Start Button
- Type: devmgmt.msc
- Hit Enter
- Click the plus sign next to Network Adapters
- Right click the Wired network adapter.
- Choose Uninstall. Uninstall Device.
- Right click another item in the list and choose "Scan for Hardware Changes"
- Choose to automatically install the device (click next > next > Finish)

Once that is complete, test the connection once more.

Thank you.
Customer: replied 2 years ago.
There is no wired network adaptor option
Expert:  Jason Jones replied 2 years ago.

It will not be called "Wired adapter".

What do you have under network adapters?
Customer: replied 2 years ago.
Under network adapters
1)Microsoft virtual wifi mini port adapter
2)Ralink rt5390 802.11b/ g/n wifi adapter
3)Realtek pcie fe family controller
Customer: replied 2 years ago.
Relist: Other.
Not replying but it's maybe because it's the weekend
Expert:  Jason Jones replied 2 years ago.

When you "relist" the question as you did, I am not notified of any messages you post.

The REALTEK PCI-E controller is the wired adapter. Right click it, choose uninstall, and continue.

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