How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37477
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now

I cannot use Outlook Express since I downloaded a large attachment.

Resolved Question:

I cannot use Outlook Express since I downloaded a large attachment. I cannot delete it from my inbox. How do I get rid of it, in simple language, please! BT cannot help.
Robert H. Thompson
Harrow
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
***** *****nell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I want remote assistance

***** *****nell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.

Customer:

Ready!

***** *****nell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.


Customer:

Cannot see an ID or password!

***** *****nell :

I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.
if no expert opts in, we can continue.

Expert:  Viet - Computer Tech replied 3 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=1a3ba7d0-d413-4111-a2d7-960152034546

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you





Expert:  Viet - Computer Tech replied 3 years ago.
I'm sorry, your computer was stuck. Can you please click on the website below again, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=1a3ba7d0-d413-4111-a2d7-960152034546

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you



Expert:  Viet - Computer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37477
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 3 other Computer Specialists are ready to help you