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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9561
Experience:  Computer specialist
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I purchased a lenovo laptop in a charity auction but previous

Resolved Question:

I purchased a lenovo laptop in a charity auction but previous owner unknown) has left it password ***** is it possible to remove it. norwich police have no record of machhine being stolen.
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue, do you have the Lenovo model number?
Customer: replied 2 years ago.

G575

Expert:  Randy Computer Tech replied 2 years ago.
okay, thank you. Try pressing the one key recovery button on the Lenovo. The button will be near the top of the key pad but is seperate from the keypad. Press the One Key Recovery application and choose the RECOVERY option and let me know what happens please.
Expert:  Randy Computer Tech replied 2 years ago.
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9561
Experience: Computer specialist
Randy Computer Tech and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

hi Randy, in the location you show there are 2 very small buttons. 1 marked A and one marked 1. neither does the job

Expert:  Randy Computer Tech replied 2 years ago.
Okay, sorry about that. I will open the question and let the other experts take a look at it. Thank you for your patience.
Expert:  Byron replied 2 years ago.

Hi. My name is***** you for your question and the opportunity to assist. Is the password ***** requested a Windows login password? By that I mean is there a username displayed on the screen along with a place to enter the password. The

G575 originally came with Windows 7 so the login screen should be similar

to the image below

graphic

Customer: replied 2 years ago.

yes, as shown

Expert:  Byron replied 2 years ago.
A password ***** disk can be created. For that you'll need an internet-connected PC/laptop with a CD burner and a blank disk.

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