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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4687
Experience:  B.Sc. Computer Science with Honors
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I use a Windows 7 laptop and a HP Deskjet F380 printer At

Customer Question

I use a Windows 7 laptop and a HP Deskjet F380 printer
At present I cannot get my printer to work from the computer.
What do you suggesyt
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know how is printer connected to computer

Michelle :

usb or wifi

Customer:

There is a connection from the computer and also a mains connection

Customer:

usb

Michelle :

ok

Michelle :

please click start...devices and printers

Michelle :

do you see the printer icon

Michelle :

hp deskjet f380 icon

Michelle :

right click on printer icon and click properties and then click print test page

Michelle :

let me know if a test page prints or not

Customer:

sorry I cannot find the printer icon

Michelle :

ok that means the printer is not installed on the computer

Michelle :

please disconnect the printer usb cable from computer

Michelle :

let me know once done

Customer:

no the connections are in place

Customer:

Done

Michelle :

ok

Michelle :

please turn off printer

Customer:

done

Michelle :

ok now please click start...right click computer..properties

Michelle :

let me know if it shows a 32 or 64 bit version

Customer:

Cannot find it

Michelle :

ok no problems

Michelle :

i will help you in installing it

Michelle :

would it be fine if i take a remote access and do this for you

Customer:

OK

Michelle :

do you have team viewer installed on your computer

Customer:

no

Michelle :

please click on this link below

Michelle :

in the page that will open click on green button that says start full version

Michelle :

open\run the file

Michelle :

once installed let me know your id and password

Michelle :

is it installing

Customer:

I HAVE FOLLOWED THE INSTRUCTIONS FOR TEAM VIEWER WHAT NEXT

Michelle :

if its installed, open team viewer

Michelle :

you will see an id and password

Michelle :

please let me know the same

Customer:

ID 612 701 707

Michelle :

and the password

Michelle :

?

Customer:

id 612 701 707 password *****

Michelle :

please check the password

Michelle :

its saying its incorrect

Michelle :

is it 2819

Customer:

ID 612 701 707 password *****

Michelle :

please close team viewer and reopen and then let me know the id and pswd again

Michelle :

please let me know the id and password

Michelle :

are you there

Customer:

2819

Michelle :

i am sorry but this password ***** ***** shown as invalid

Michelle :

let me give you another link

Michelle :

click here

Michelle :

install this an dlet me know once connected

Michelle :

is it installing

Michelle :

please click on this link now

Michelle :

it will open a hp page

Michelle :

in that page there will be a blue colored link for a file with the name

Customer:

Not installing

Michelle :


AIO_CDB_NonNet_Full_Win_WW_130_141.exe


Michelle :


please click on this link now








it will open a hp page






in that page there will be a blue colored link for a file with the name





Michelle :




AIO_CDB_NonNet_Full_Win_WW_130_141.exe




Michelle :

click on this file

Michelle :

and save and run the file

Michelle :

it would intiate the software installation for your printer

Michelle :

let me know once the installation begins

Customer:

I have notbeen able to follow the instructions giv en to me and assume that I am still not able to use my printer. I do not think can continue to follow the instructions and will have to try again later, thank you Michelle for trying to help me

Michelle :

no issues at all

Michelle :

post me a message whenever you wish to continue further and i will assist you

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