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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I am having problems with my email. The outgoing mails leaves

Resolved Question:

I am having problems with my email. The outgoing mails leaves the outbox and disappears.
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James













Customer: replied 2 years ago.

Ok how do we do that

Expert:  James K. replied 2 years ago.
http://166.78.231.170:8040/?Session=6f48a0d6-2b4f-4793-930b-28ed8b74a3e0

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Cheers James





Customer: replied 2 years ago.

James are you there - have done Uninstall and Install

Expert:  James K. replied 2 years ago.
Yes i am Here anychange ?
Customer: replied 2 years ago.

What do I do now I have reinstalled Office

Jacquie XXXXXX

Expert:  James K. replied 2 years ago.
Have you tested

any change ?

Customer: replied 2 years ago.

No but I will do now

Expert:  James K. replied 2 years ago.
ok please test
Customer: replied 2 years ago.

So far no sign of test email.

What has happened to all my Outlook folders? Are you going to remote onto my computer to put them back?

Expert:  James K. replied 2 years ago.
Folders back in
dont thnk this is a Outlook issue now
Can you run a restore has to be something that has happened in the last few weeks
Ok do this
Follow these 5 simple steps to roll the machine back to when you had no problems.
You will lose no personal Data It only effects system files
1) Click Start in the search box type "System restore"
2) click the icon a box will pop up click Next
3) tick the box show all Restore points
4) Choose one before you had an issue
5) Click Next , yes , finish
The Machine Will restart and restore
Customer: replied 2 years ago.

ok will do

Expert:  James K. replied 2 years ago.
ok let me know
Customer: replied 2 years ago.

Hi James

Saturday's system restore was a disaster because the pc froze in the process and I had to turn it off. Computer had completely crashed and could not be restarted in safe mode or last successful boot etc. Took it into my local engineer who retrieved the data and reinstalled the operating system because it had been damaged. Now back and up and running but still have problem with email.

I would like you to help me restore the settings to Pop 3 etc

Expert:  James K. replied 2 years ago.
Have you re-installed Outlook do you have a your data back still not sending
Customer: replied 2 years ago.

Yes as far as I can outlook is there and the data is fine

Expert:  James K. replied 2 years ago.
andits still not sending , Is the account set up yet ?>
Customer: replied 2 years ago.

Since I got the computer back I am not able to send or receive. I can send receive on my old laptop - looked at setting and think this is the problem. You will recall changing me from pop 3 to IMAP. I think this may be the problem

Expert:  James K. replied 2 years ago.
http://166.78.231.170:8040/?Session=b38cd5fc-19f0-4a27-bc72-d21e4340ce96

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Cheers James





Customer: replied 2 years ago.

Do you want to continue the remote session

Expert:  James K. replied 2 years ago.
yes

http://166.78.231.170:8040/?Session=b38cd5fc-19f0-4a27-bc72-d21e4340ce96

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues





Expert:  James K. replied 2 years ago.

Ok As we know it works in TB we know its a Problem with something Effecting outlook

We have done a Clean Relnstall next test is Safemode

1) If the Machine is on Power it Off

2) Power the Machine on

3) As soon as it comes on Tap F8 >Keep Tapping

4) The advanced Boot Menu will come up

5) Scroll down to "safemode with networking" Press Enter

Let me know if the problem Still happend in Safemode Cheers James

Customer: replied 2 years ago.

will try safe mode

Expert:  James K. replied 2 years ago.
Ok let me know use thunderbird to send any urgent messages
Customer: replied 2 years ago.

what about reinstalling my pst files -

Expert:  James K. replied 2 years ago.
Data is safe and fine

and take 2 clicks to put in

But not Much point untill its working

* File Open <Data File < browse to back up folder on Desktop choose PST it appears on the left





Customer: replied 2 years ago.

ok

Started in safe mode and sent test mail. Guess you got yours I did not get mine. Just the same.

Expert:  James K. replied 2 years ago.
yer as suspected ,

You need to make a new user profile next

I will send instrucutions ( edit offline for next few hours)



Customer: replied 2 years ago.
Will be back in front of my computer by10 or just.
From my ipad
Customer: replied 2 years ago.

Good morning James

I have registered as a member of the talktalk community and there are loads of members dealing with this issue.

What is interesting is that I have exactly the same problem on my laptop that I got out when my computer died on Saturday. Uses Outlook on a XP platform. However configured by ipad to send as well as receive and it is fine - emails get through no problem.

It would appear people are saying that this has been an issue since mid June.

Expert:  James K. replied 2 years ago.
That would make sense
As we have tried everything on your Machine , Proves it works in TB and on your IPAD
talktalk Issue
Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues
Any future Questions ask for James K
Cheers James
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

James - Happy to rate with smileys - please just give me step by step to get data back from desk top into Outlook. I need all my archives and contacts. Or do you prefer to do it remotely.

Customer: replied 2 years ago.

James

I would like to close this conversation but I really need my contacts and archive of folders from Outlook. They are still sitting as a .pst file on my desk top. It won't take you very long and then I can rate you and leave you in peace. It is clear from the Community at talktalk that this is a major issue and is going to feature on you and yours tomorrow.

Jacquie

Expert:  James K. replied 2 years ago.
Sorry was away
Let me know and ill do this for you
Customer: replied 2 years ago.
Ok back in front of my computer
Customer: replied 2 years ago.

Ok here now

Expert:  James K. replied 2 years ago.
http://166.78.231.170:8040/?Session=1bf3cf79-2253-4563-bc1e-a839e1ffba4d

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Cheers James





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