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Kriptokrit
Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Computer support service.
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I have just bought a new Kindle paper White. I have tried to

Customer Question

I have just bought a new Kindle paper White. I have tried to connect to my wi fi using the correct password ***** success ?
Submitted: 2 years ago.
Category: Computer
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.
•ANSWER•
First of all perform the procedure below on your computer to check if your wifi password ***** ***** (instruction for Windows 7).
1. Click the wifi strength indicator on the taskbar at the bottom right corner of your computer.

2. Right-click on your wifi network name, and select "Properties".

3. Select "Show characters" to display the wifi network password.

When done, reset your Kindle and try to connect it to wifi. To reset your Kindle perform the procedure below:
1. Press and hold (or slide and hold) the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.
If that doesn't help, please try the solutions below:
1. Disconnect the power cable from the wireless router (turn the router off)
2. On your Kindle - Press and hold (or slide and hold) the power button for exactly 35 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.
4. When Kindle reboot, turn on your router and wait 2 minutes.
5. After 2 minutes, try to connect your Kindle to wifi.
Please try both solutions (step by step) and let me know if that works. I'll be waiting for your reply.
If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.
Kind Regards,
Todd
Customer: replied 2 years ago.

I can confirm that I am using the correct user name and password.

I have rebooted the Kindle twice and it still will not accept the password ?

Expert:  Kriptokrit replied 2 years ago.
Hi Alan,
Thank you for your reply.
If none of the previous helps please try the next troubleshooting step.
The next troubleshooting step will be factory reset. To perform factory reset please follow the steps below:
1. From Home, tap the Menu icon (3 lines icon), and then tap Settings.
2. Tap the Menu icon again, and then tap Reset Device.
3. When done, your will have to connect your device to wifi and to register it again using your Amazon account information.
Let me know if that works please. I'll be waiting for your reply.
Regards,
Todd
Customer: replied 2 years ago.

I have now accessed my kindle using a previous user name and password.

I want to cancel your service 'please also cancel my £ 28 prepaid deposit.

With thanks for your assistance

Expert:  Kriptokrit replied 2 years ago.
No problem Alan. I'm glad that I could help and that your problem is resolved. I'm just an Expert on JustAnswer.com and I only get paid if my customers are satisfied with my help (if my customers rate my service with GOOD SERVICE or EXCELLENT SERVICE).
To request refund please use the link below:
click here
Regards,
Todd

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