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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have inadvertently pressed some key - or ? I have gone to

Customer Question

I have inadvertently pressed some key - or ?
I have gone to Google in order to search the net. The page size is huge . The central Google motif practically fills the screen. With my previous laptop there was a point in the bottom tool bar where I could increase or decrease image size. The same feature does not exist on this new laptop with Windows 8.
Please advise me what to do.
Thank you.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know that are you using internet explorer or google chrome

Customer:

Google Internet Explorer

Michelle :

ok

Michelle :

try the below

Michelle :

press the ctrl key on the keyboard and while that is pressed scroll down

Michelle :

scroll down on the touchpad

Michelle :

see if the size reduces or not

Customer:

Sorry, How can I do that without losing this contact with you.

Michelle :

you can minimise this window

Michelle :

further in case this chat closes you can reopen it from your email from just answer email by clicking on view answer

Customer:

this is not helpful to me. when I minimise this chat I am not able to get back internet explorer, Sorry I am VERY bad at this.

Michelle :

no worries

Michelle :

right now are you chatting with me on internet explorer

Customer:

ok - and so what do I do to get back to google

Michelle :

would it be fine if i take a remote access and correct the settings for you

Customer:

YES

Michelle :

please click here

Michelle :

in the page that opens click on green button for start full version

Michelle :

once installed let me know the id and password

Customer:

I think it is installed.

Customer:

ID ********* password *****

Michelle :

ok i can see the password

Michelle :

but cannot see the id

Michelle :

can you type it again please

Customer:

ID ********* /p>

Michelle :

type it as group of 3 numbers each

Customer:

633 724 772

Michelle :

ok got it

Michelle :

ok i am trying to connect

Customer:

Sorry I may have stopped your attempt to connect.

Michelle :

click on link above

Michelle :

it seems you closed team viewer

Customer:

I WAS TOLD BY NORTON THERE WAS AN UNSAFE ELEMENT.

Michelle :

please allow it to run

Michelle :

norton will try to block it, i forgot to tell you

Michelle :

please clcik on the link i gave baove again

Michelle :

and this time allow it to run when norton asks you

Customer:

Nortonb says again there s a risk.

Customer:

I have wasted time and money on this. #goodbye

Michelle :

well i am sorry but i gave you team viewer

Michelle :

you closed that and i was unable to connect to fix it

Michelle :

and you are not running this tool as well

Michelle :

it will take me 5 mins to fix it once connected

Michelle :

please open team viewer and i can attempt connecting through it

Customer:

I now think something weird is going on.

Michelle :

please let me know what is there on your screen

Customer:

WHY CAN'T YOU TELL ME IN PLAIN ENGLISH WHAT TO DO TO RETURN THE GOOGLE PAGE BACK NORMAL

Michelle :

do you see an address bar on your internet explorer where you type google

Customer:

JUST ANSWER.UK COMPUTER

Michelle :

press f11..if the screen gets bigger..press it again and it will come back to what it is now

Michelle :

try this first

Customer:

YES - WWW.JUSTANSWER.CO.UK.......

Michelle :

ok now right click on grey area below it

Customer:

NOTHING HAPPENS WHEN I PRESS F11

Michelle :

then click on status bar

Michelle :

ok now right click on grey area below it....then click on status bar

Michelle :

after that check if you see the option below the screen to increase or decrease the resolution

Customer:

WHAT GREY AREA THERE ISN'T ONE ?

Customer:

WHAT BIS THE STATUS BAR ?

Michelle :

in your internet explorer..the adress bar where you type the website name..below that...right click anywhere and then click on status bar from the menu that pops up

Michelle :

status bar is the bar that comes below internet explorer where you have a plus and minus sign slider to increase or decrease the size

Michelle :

let me know if you are able to do it

Customer:

THERE IS NO STATUS BAR ON THE MENU THAT CLICKS UP

Michelle :

what options come up in the menu

Michelle :

?

Customer:

UNDO. CUT. COPY.PASTE.PASTE AND SEND.DELETE.SELECT ALL. EXIT SEARCH ENGINE

Michelle :

no..seems this in not what we want

Michelle :

ok try this

Michelle :

press ctrl key and tap the minus key

Michelle :

does this make any change

Michelle :

if not press the ctrl key and zero key together

Michelle :

let me know if there is any change

Michelle :

please let me know if the above key combination made any difference

Customer:

OK ctrl makes things smaller

Michelle :

great

Michelle :

so hope the google is back to normal size

Michelle :

anytime in future if you face this press ctrl and zero together

Michelle :

that would bring it back to original size

Michelle :

let me know if there is anything else i may assist you with

Customer:

this is really tiresome now. quicker for me to take laptop to Curries in the morning.

Michelle :

i hope the initial question you had posted about image size is fixed now

Michelle :

i see i ahve resolved your query but you have rated bad service

Michelle :

please let me know if there is any other issue you are facing

Michelle :

it seems that you have advertently rated bad after getting a solution to your issue

Michelle :

as i had previously stated i have extended my support for you for additional issue as well as remote support but seems you are not willing to do any of this and further are not willing to rate me for my time and effort in solving the issue you have posted

Michelle :

thanks for using my service

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