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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4661
Experience:  B.Sc. Computer Science with Honors
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I have just recently had to run HP Recovery Manager on my Laptop

Customer Question

I have just recently had to run HP Recovery Manager on my Laptop - This has worked and I can now get my EMails.However now my Utorrent will not work and when I run a test it comes up connection failed error socket not connected Please can you help me?
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Customer:

Hi Michelle

Michelle :

please let me know that did you reinstall utorrent after running hp recovery manager or was it already there

Customer:

I have reinstalled twice since using the recovery manager

Michelle :

ok

Michelle :

please let me know how are you connected to the internet..wired or wireless connection

Customer:

wireless connection bt infinity broadband

Michelle :

ok

Michelle :

please check that are you able to open websites or you get a similar error

Customer:

I have been able to go on websites such as bbc since I used the recovery manager - before I was unable to do so but the utorrent was working at that time.

Michelle :

please uninstall torrent from the computer first

Michelle :

you can do it from control panel..add remove programs

Michelle :

let me know once done

Customer:

I have just tried to uninstall but I keep getting the message that it is open in another program and it will not let me uninstall

Michelle :

ok well i can check this further through remote access

Michelle :

would it be fine with you

Customer:

yes

Michelle :

please click here to run the remote tool

Michelle :

if your antivirus tries to block it, please allow it to run..its completely safe

Customer:

i am not sure if it has worked - i did ask it to run

Michelle :

yes i do see that but seems it did not complete

Michelle :

no worries i have an alternate tool

Michelle :

click on link above and in page that opens click on green button that says start full version

Michelle :

once installed let me know the id and password

Customer:

ID 634 327 948 PASSWORD 4754

Michelle :

ok let me try connecting

Michelle :

ok i am connected

Michelle :

please leave the mouse

Michelle :

now try to start any torrent

Michelle :

i can view your screen

Customer:

As you can see that is the real problem when i run the test i get no connection

Michelle :

ok got it..please leave the mouse..i will check further

Michelle :

you can get back to me tomorrow and post me a reply i will be in touch.

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