Hello my name is***** will be assisting you today. I will try my best to help you
Sir/Ma’am please provide the following details so that I can help you better
1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other2.What is the make and model of the laptop?
Windows 7, HP6560b.
Thank you for the details.One moment while i check for system details
Can you see a image like this on the system tray
what i meant by image is icon i apologize for the error.
did you see it ?
If you see it right click on it and then click on enable that will enable the mouse pad on the laptop
Hi, I cant do anything as I can't move the arrow around.
That will be a problem.Can you look for a on/off button on the top or bottom of the mouse pad.usually its next to the yellow light you saw
If you have a usb mouse you can connect that and use too
Hi, there is no on / off button.
Do you have a usb mouse that you can connect to this laptop?
Yes, I've connected and it is working fine.
May i remote access to your PC and check the issue you are facing directly. You can see what all i am doing in your PC. Let me know so that I can give you the link to do that.
The reason why i offered remote access is that i need to leave in next 30 to 40 mins so if i remote access i can quickly resolve it
Please click on this link http://22.214.171.124:8040/?Session=64460b2c-5a40-4292-8928-f336daafc37b then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know. Once I have access to your PC i will send a short message through the remote chat screen. Do not close this main chat page either.
if it didn't connect in 3 min please let me know
sir you haven't clicked on the link i gave above.please use the mouse you have connected to click on the link and then follow the instructions
Is there any problem opening the link i gave above?
The computer I am working on is not the one I have the problem with.
Thank you and please use remote chat to reply back to me from now on.
You are connected to the wrong lap top.
OH OK i will guide you using this laptop
The problem had been solved. Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/