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JamesI
JamesI, Consultant
Category: Computer
Satisfied Customers: 747
Experience:  20 years managing and supporting IT infrastructures from end users through to design of cloud based systems.
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ive forgotten my password ***** get on to my laptop windows how

Customer Question

ive forgotten my password ***** get on to my laptop windows how can i do it
Submitted: 2 years ago.
Category: Computer
Expert:  JamesI replied 2 years ago.

James.I :

Hi, are you using windows xp

JACUSTOMER-67hp229y- :

windows 8 its a toshiba satelite850

James.I :

Do you have any other accounts setup on the machine?

James.I :

Can you also advise where you purchased it from, eg PC World etc?

JACUSTOMER-67hp229y- :

Argos and no

James.I :

When you created an account did you set a security question?

James.I :

If you havent set a security question, depending on if your machine has the lasted windows patches this may work.

James.I :

https://www.youtube.com/watch?v=cFZL95L3NJI

James.I :

The video shows you step by step, it takes about 5 minutes, and you need the windows CD which came with your machine.

James.I :

There is also another option of using a third party piece of software which is free, should the above not work and this is defined on this video. https://www.youtube.com/watch?v=HoYv1H6-E98

James.I :

Try both of these, and let me know how you get on and if you have any specific questions, however hope one of these will get you back in. Once back in, I would suggest you setup the forgotten password feature within Windows, which saves all this grief.

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