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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I use a sony viao10 and have a new email address (icloud.com)

Customer Question

I use a sony viao10 and have a new email address (icloud.com) when I answer an email - the screen freezes and I have to turn/on to use my mail a/c again ?? any ideas folks. Am a retired lady and cannot work out what is wrong. ??
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-nlqqznwj- :

ready

Jerry Hannell :

hi, are you using the computer in question?

JACUSTOMER-nlqqznwj- :

yes

Jerry Hannell :

if you want we can try remote assistance and fix the problem together quickly

JACUSTOMER-nlqqznwj- :

okay

Jerry Hannell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely.

JACUSTOMER-nlqqznwj- :

i want remote assistance

Jerry Hannell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely.

JACUSTOMER-nlqqznwj- :

641 655 744

JACUSTOMER-nlqqznwj- :

641 655 744 password 8833

Jerry Hannell :

it seems it is closed, there was a problem with connection

Jerry Hannell :

is it running now?

Jerry Hannell :

(the program is running now?)

JACUSTOMER-nlqqznwj- :

yes

Jerry Hannell :

can you close it and run it again?

JACUSTOMER-nlqqznwj- :

which programme ?

Jerry Hannell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely.

JACUSTOMER-nlqqznwj- :

the programme will not open ?

Jerry Hannell :

when you open the link what happens? (click on the link)

JACUSTOMER-nlqqznwj- :

It goes pale and does not respond

Jerry Hannell :

when you right click on the link do you have "save target as" option?

Jerry Hannell :

or save link as

Jerry Hannell :

or save as

JACUSTOMER-nlqqznwj- :

no - it has gone now ?

Jerry Hannell :

can you try again

Jerry Hannell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely.

JACUSTOMER-nlqqznwj- :

a blank screen came up - waited ages - will not load. Think I will try later on today ? must be a problem somewhere .

Jerry Hannell :

can you try this link here

JACUSTOMER-nlqqznwj- :

No luck at all ?

Jerry Hannell :

when you right click on the link do you have "save target as" option?

2:06 PM

or save link as

2:06 PM

or save as

Jerry Hannell :

can you try this link here

JACUSTOMER-nlqqznwj- :

sorry - no response at all - will close down ?

Jerry Hannell :

it seems there is a general problem

Jerry Hannell :

can you restart your browser and come back again?

JACUSTOMER-nlqqznwj- :

sorry about this - thanks for trying .

Expert:  JamesI replied 2 years ago.
Hi please let me know when your online, so we can look to resolve this issue for you.

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