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JamesI
JamesI, Consultant
Category: Computer
Satisfied Customers: 743
Experience:  20 years managing and supporting IT infrastructures from end users through to design of cloud based systems.
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Hi, im Ray have a 7/8 year old Dell inspiron 6400 with Vista

Customer Question

Hi, i'm Ray
have a 7/8 year old Dell inspiron 6400 with Vista but i stopped using it when i got an iMac in 2012
need to retrieve info from it but have totally forgotten password (old age!) and my iMac won't create a password ***** key that works
Any ideas?
thanks
R
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My Name is James K

Welcome to Just Answer


Hi ray is just Data you need of the disk ?
Customer: replied 2 years ago.

Hi James


i just need to unlock the password, need to use the laptop with a Samsung phone, to which my iMac is hostile. Don't care how!


R

Expert:  James K. replied 2 years ago.
Ok

do you have any data on the Machine you need as we can do a factory restore to day one condition ?
Customer: replied 2 years ago.

no, happy to let it go thanks James


R

Expert:  James K. replied 2 years ago.
Ok please do this Exactly and let me know any issues

Turn on the computer.

As Soon as thecomputer starts, TAP <F8> on the keyboard Keep tapping until the Advanced Boot Options menu appears on the screen.

Press the <Down Arrow> on the keyboard to select Repair Your Computer ( top option) on the Advanced Boot Options menu, and then press <Enter>.

Specify the language settings that you want, and then click Next.

Click Dell Factory Image Restore.

In the Dell Factory Image Restore window, click Next.

Click to select the Yes, reformat hard drive and restore system software to factory condition check box.

Click Next.

The computer is restored to the default factory configuration.

When the restore operation is completed, click Finish to restart the computer.

The software is now installed as it was when the computer was first received.

Cheers James

Now Please Rate my Service with the smiley Faces and Submit and come back any Issue
Customer: replied 2 years ago.

hi


its looking for an administrator password

Expert:  James K. replied 2 years ago.
In the drop down box is there another user ?
Customer: replied 2 years ago.

yes. guest and Raymond

Expert:  James K. replied 2 years ago.
Ok

at the log in screen in normal Windows mode dose the Guest account show

?

Customer: replied 2 years ago.

no, just Raymond

Expert:  James K. replied 2 years ago.
Ok

Lets try this

Please restart the Machine

As soon as it comes on tap F8

Choose safemode with networking

Let it load dose the Guest account show?
Customer: replied 2 years ago.

Hi


no, just Raymond

Expert:  James K. replied 2 years ago.
Ok this is going to be tricky

We can burn a Password reset Cd but its a bit tricky do you have another windows Machine you can use to do it ?
Customer: replied 2 years ago.

no thats the basis of the problem. i have an iMac, have already twice created a password recovery usb stick but they won't work on the Dell. Happy to clear laptop and lose any stuff on it but need to get into it

Expert:  James K. replied 2 years ago.
Yer the issue is , that we cannot restore , without the password ,

a Password Reset Cd or USB would possibly work

dose the problem Machine have a CD drive

It may be just As easy to buy a Second hand Vista CD as you already have the Key on the laptop
Customer: replied 2 years ago.

it has a cd drive


doubt theres too many WV css around Dublin Ireland on a holiday weekend


if i could create a password reset usb or cd that could work on the machine i'd be happy

Expert:  James K. replied 2 years ago.
Yes i understand you would need to order it off Ebay , ect but then there is a Wait

You can burn the ISO to a USB drive on the Mac But i am a windows expert not a Mac Expert

Let me send this to them
Customer: replied 2 years ago.

ok thanks

Expert:  James K. replied 2 years ago.
no problem
Customer: replied 2 years ago.

Hi


will be missing for about 2 hours. Will pick up any reply on return


thanks


r

Expert:  JamesI replied 2 years ago.

Hi R,

Let me know your number and a good time to call as its going to be easier to have a chat that go back and forth.

 

James

Customer: replied 2 years ago.

ok but i'm in Ireland!

Expert:  JamesI replied 2 years ago.
Hi thats not a problem, happy to call Ireland.

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