Hello Monika! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=7080e7f9-99c9-4d5e-bda1-6fb5893e7ef0Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Reference: The fastest way to lock your computer (so other people cannot use it) is to press at the same time the two keys: Windows and L; the other way, is to click on Start, then click on Log off, or click on Start, then click on Shut down.I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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