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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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state you have sent email but cannot get into email

Customer Question

state you have sent email but cannot get into email
Submitted: 3 years ago.
Category: Computer
Expert:  Bryan replied 3 years ago.
Hi, and thank you for asking your question!

Are you using any email program, e.g. Outlook to access your emails, or do you access it using Internet Explorer?

Keep me posted.
Customer: replied 3 years ago.

internet explorer

Expert:  Bryan replied 3 years ago.
Okay. May I set up a quick screen-sharing session (NO extra charge), and take a look at the issue you are having with your emails?

Keep me posted.
Customer: replied 3 years ago.

as I cannot access my emails the problem


seems to be with btinternet,com and yahoo.co.uk

Expert:  Bryan replied 3 years ago.
Okay. Let's go ahead with a quick remote session now, so that I can check the issue here.

Please open up the following link to get started:
http://www.justanswer.com/remotedesktop/join.aspx?Session=6cf88ee6-220e-4eb0-b8fa-b0be2c91b85c

Accept the disclaimer on the page, then RUN the 'Elsinore Screen Connect' file when prompted - and I'll be connected.

 

PS - If we are not connected in 5 minutes, please reply back to me on this page.

Expert:  Bryan replied 3 years ago.
Please do this now:

Close ALL open windows (including this one).

Go to Start > Control Panel > Network and Internet > Internet Options.

Click on the Advanced tab.

Click Reset > Reset, then click OK.

Re-open your browser and check if this resolves the email issue all right.

Keep me posted. Thanks!