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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have lost my E.Mail settings but have forgot my password

Customer Question

I have lost my E.Mail settings but have forgot my password ***** my information to recover it. How do I go about sorting this. I am not computer savvy and would appreciate some help to start it up
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
***** *****nell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I am ready

***** *****nell :

hi, what is the email address you are having problems with?

***** *****nell :

please replace @ with AT when typing your email here

***** *****nell :

did you forget your password ***** this email?

Customer:

yes and my security ones as well

***** *****nell :

do you have talktalk email?

***** *****nell :

[email protected]

Customer:

I don't know that either

***** *****nell :

what is your talktal email fully?

Customer:

No idea cant say I have ever used it

***** *****nell :

do you know your security answer? (Mother's birthplace)

Customer:

Its York but that doesn't seem to work?

***** *****nell :

do you have subscription with talktalk?

Customer:

I have woodhall1367 and mothers birthplace Yorktown? Im not sure if the W is upper case or lower case

Customer:

Yes to your question I pay monthly

***** *****nell :

if you have subscription with talktalk, you probably have an email account with talktalk. do you know it?

***** *****nell :

like .. yourname @ talktalk.co.uk

Customer:

Sorry I don't know.

***** *****nell :

we can retrieve it using other details.

***** *****nell :

can you open this page

***** *****nell :

and try to retrieve your talktalk information

***** *****nell :

it will ask you questions about your landline number etc

***** *****nell :

if you enter them correctly, it will give you the email

***** *****nell :

since your Hotmail is linked to your talktalk, if you can Access your talktalk email, we will also be able to reset your Hotmail password

Customer:

TALK TALK E MAIL IS [email protected] .NET

***** *****nell :

the email associated with your Hotmail starts with ag. (like ag*****@talktalk.net)

***** *****nell :

do you have that email address?

***** *****nell :

can you type again, please replace @ with AT

Customer:

AGE.MITCHELLATTALKTALK.NET

***** *****nell :

that's correct, do you have Access to that email? if we send something, can you check it (read it)

Customer:

iT WILL GO TO MY DAUGHTER IN LAW CAN YOU SEND IT TO [email protected]

***** *****nell :

for security reasons, unfortunately we are not able to do it. if we send a code to the AG.. email, can you call your daughter in law and ask her to give you the code? (she will receive a 6 digit code)

Customer:

OK

***** *****nell :

if we know the 6 digit code, we will be able to set a new password ***** your Hotmail

***** *****nell :

i am sending now

***** *****nell :

i sent the code

Customer: (###) ###-####/p>
***** *****nell :

checking

***** *****nell :

thank you, ***** ***** ***** you like to have?

Customer:

WOODHALL1

***** *****nell :

done

***** *****nell :

you can Access your Hotmail now

Customer:

wHAT DO I DO NOW

***** *****nell :

you can go to Hotmail.com (www.hotmail.com) , enter your email and passord and login

Customer:

THANK YOU IS WOODHALL IN UPPER CASE OR LOWER CASE

***** *****nell :

it is all uppercase, exactly how you typed

***** *****nell :

WOODHALL1

Customer:

THANKS FOR ALL YOUR HELP

Jerry Hannell and 4 other Computer Specialists are ready to help you