Did you set a security question for your windows password?
There are a number of ways you can reset your windows password ***** require you to still have the windows 7 installation disk, do you have that?Also do you have any other accounts setup on windows?
No I did not.
Ok, so to confirm you do not have any other accounts setup on windows, and you dont have the windows CD which came with the machine
I do not have any other accounts set up as far as I'm aware (I live on my own).
I still have the CD that I installed Windows 7 with
excellent one second ill give you instructions, they are rather lengthy but work 90% of the time
the other 10% are due the version of patches \ service packs which have been installed on the system
Ok, do you have the system in front of you now?
If so you need to reboot and keep pressing F8 on the top of your keyboard until you get a message saying advanced startup
From here you need to select Repair Your Computer
Please let me know once you have got this far, and ill explain the next steps
I don't if this has any relevance, but I received about 150 updates about 2 weeks ago, which took forever to download and install, and since then I've been locked out of my desktop.
Ok, try the above and let me know how far you get
I have selected Repair Your Computer and it says 'windows is loading files...
ok it can take 5 mins to load thats a good sign
Let me know once that has loaded
I have just selected UK English and it is now asking for system recovery options
Ok, do you see one which says command line prompt
Normally last one on the list, click that and a new black window should load
It says to access command prompt, I must logon using an adminstrator account....and of course I cannot logon...because it refuses to recognise my password!
ok, give me a few mins
It is giving me the option of choosing one of two 'usernames' the first is 'HomeGroupUser$' and the other is my own username
homegroupuser$ is a hidden account thats of no use, one of the patches you recently download as added this additional security layer. Im just looking at an alternative option, do you have a spare USB stick ?
Ok, restart your machine again, this time press F8 and choose "Safe Mode With Command Prompt"
Yes, but I don't how to use these things...I'm a 58 year old woman just getting to grips with computers. I know that my niece used one to 'boost' my computer another one to copy somehing or other, I still have both of them!
Thats fine, I can talk your through step by step but knowing you have one available opens up more options.
So if you can restart your machine again, keep pressing F8 and choose the Safe Mode with Command Prompt that may be another way to get us to where we want to be
It has brought up the logon screen with my username
And you selected the safe mode with command prompt not just safe mode?
Yes I selected safe mode with command prompt
And another black window didnt load?
No, just a large logon screen
Right we have one of two options now1. The machine your talking to me on is this a second laptop\PC or is it a tablet?
If its a PC we can download some software and reset your password ***** the machine your using now
2. We download software to create a usb boot disk, which you put into your PC you forgot the password ***** and then can reset the password *****
I'm using a sick laptop, whose mouse cursor freezes at will
Ok thats fine, is that using windows XP?
No, its using Windows Vista
Ok no problem
Ok do you have any blank CD's you can burn on?
Yes I've blank CDs but I don't how to burn them!
Ok this is all good
Right lets try with the USB stick first, can you plug it into the sick laptop
Next I need you to go to My Computer and open up the contents of the USB stick
Let me know what drive the USB stick is in, it should be on E:\ (at a guess)
Where do I find 'My Computer'?
If you need me to be a little more explicit please let me know, its not a problem
You can find My Computer normally on your desktop
if you minimise this window it should say "My Computer" under what appears to be a Computer icon
If its not there, it can be found in the start menu, press the start button at the bottom left and see if it its listed on the menu
If you prefer we can do a screen sharing session so I can see your screen rather than you having to explain what you see?
Please click this link https://broker.gotoassist.com/h/ao?Question=DR884-367-312You may be asked to download \ run some software click Ok, and then click the option to run the software.
This will allow me to see you screen and it should allow me to make it a little easier on you
I found it via the start menu! The USB stick has 2 letters using 18KB & 19 KB out of 32GB.
Right there should be one letter in brakets like (D) or (e)
Its ok I can see you clicked the remote support link so once you accept to run the software I should be able to find what I need
James.I, I have rated your service and paid a bonus, for the time and effort that you put in trying to resolve my problem, once again thank you very much.
I am glad you felt I provided excellent service, I am sorry we couldnt get your password unlocked, however to help prevent a recurrence in the future please follow the instructions on the website here.Have a good day.
James.I, I have managed to get to a screen on my desktop labelled 'System Recovery Options' and one of the options it has is ,'Command Prompt' , but I don't know what to do next....I'm afraid to select it in case something goes wrong again, can you help?
I'm typing 'net user' (without quotes) and it says the following:-
User account for \ \
The command completed with one or more errors.
And it doing the same thing each time I type net user and press enter.
James.I, thanks very much for your kind assistance, but I think my age is defeating me, I'm 58 years old and new to computers! I've watched the video (with difficulties as the print on screen was very small!) and tried to do what was shown, but somehow failed to get the desired result, so I'm going to bed now, with a headache!! Do I have to pay you again for your help, and if so, I hope it is not too much?!
Hi James.IThanks for getting back to me. I would appreciate you assisting me on Monday. Once again thank you and have a nice week-end!!
I'll be available anytime after 10am, providing nothing happens to derail my plans, but as the saying goes 'the best made plans of mice and men....
James.I, I'm sorry that I did not contact you as promised on Monday, but
I had an electricity safety check, which left me without any electricity for most of the morning, after which I went out and did return until very late at night!!
I am available now, if you are still able to assist me.