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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Closed asus computer down yesterday. Powered it up just now,

Resolved Question:

Closed asus computer down yesterday. Powered it up just now, have black screen but cursor arrow will move around screen. No windows no access. Please help!!
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.
Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Is it a laptop or desktop?

Customer: It's a lap top
Ansh P. :

Please shut down the laptop

Customer: Done
Ansh P. :

Remove the battery please

Customer: Okay done
Ansh P. :

Press and hold the power button for 20 seconds

Customer: Done
Ansh P. :

Connect the laptop to mains and push the power button once, without battery

Customer: Done
Ansh P. :

Let me know if it starts

Customer: We are go! Thank you ansh, I will now rate you!!
Ansh P. :

Glad to help :)

Ansh P. :

After the laptop starts, please shut it down properly and remove it from mains and reconnect the battery. Thank you

Ansh P. and other Computer Specialists are ready to help you