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Hi, My name is ***** ***** i will be assisting you
please try the below sequence
unplug the power cord of the cash register
press and hold down C and 3 key together
while these keys are being pressed at the same time plug in the power cord
this will perform a partial reset of the unit
once turned back on, check for the problem and let me know if it still repeats the same thing
Will this erase today's takings so far?
a partial reset just erases the working memory of the register and should not erase any stored data
OK I'll give it a go and get back to you - should take me 5 minutes or so
i am online
let me know once you ahve done it
Unfortunately, that has made no difference
ok..let me check further
basically when you say it displays a blob, does it display on the screen or when printing out a receipt
the screen gives the correct amount entered - the till roll gives a blob
I see from my manual that you have in fact instructed me to do a 'full reset' which 'erases the cash register's working memory and all totals and counters - c + 7 would have given a partial reset and just cleared the working memory - I hope you haven't got me to erase all the memories?
no i have just done a partial reset and not a full reset
so is my manual wrong? Partial reset C and 7, full reset C and 3
however it seems that the programming of the register has been corrupted
have you tried reprogramming the cash register
how do I do that?!
ok..well there are different ways you can program it
have you programmed this unit before or was it done preinstalled or by someone else
and also would like to know how old is this unit
no - it arrived and i plugged it in and away we went! we just use it in its simplest possible form - only using cash - no PLU's no departments. It is just over one year old
ok one thing i would liek to know
is it not printing the total amount or individual amounts as well
while you are replying back i have had a look at the user manual
have a look at page 17..under system options, it has many settings for not printing individual totals or gross totals
It is not printing anything legible at all - most of the time it looks like it is overprinting itself so it is an blob, sometimes there are some legible letters - but no numbers- e.g. BD X, BA NS, CK #. all over ion the far right of the till roll
now it seems that you have pressed some sequenec of buttons causing it to override all of these settings
we must have a different manual - my p17 has 'registering product quantity transactions'
no problems..i refer to a generic manual usually
ok in this case we will have to reset the unit
I agree - but I didn't press many and I'm trying to find out how I can rectify the position - at the moment I have a completely useless Cash Register!!
please turn off and unplug the power cord
then keep the c and 7 key pressed and turn it back on
once done..we will have to do a second reset by turningback off and pressing the c and 3
then turn on and check
if still it repeats then either we have to do a full reset or its a program chip failure
ok - but I repeat my manual says partial reset C and 7, full reset C and 3 - your manual seems to have these the other way round - which is right?
see since this register is not working at all i will have to try both of them together
a partial plus a complete
i am not trying the 3rd one as of now
ok - I'll give it a go and report back!
This has no effect - still get the same blob! Also I tried printing a programming report but got the same blobby response!
well in that case , as its not working at all, the only way would be to do a full reset because anyhow this unit is not operational at all
if a full reset fails, the unit would need to be looked at by a service engineer for a possible programming fault
now this step is a last resort as other attempts seem to have failed
turn off and unplug power cord
now keep the c and 9 key pressed and at same time plug in power cord and turn on
As the machine only cost £84 in the fist place it would probably be a better bet to buy a new one!!
yes a repair would be costlier
ok - I'll try the full reset - presumably I will then need to re-programme?
it would need to bereprogrammed
I presume I have the dial in 'REG' when I am doing all the operations?
that is correct
Actually I think what I will do is leave this until the end of the day as at least it is working as a basic calculator and the staff can use it although in a very limited capacity. I fear that if I completely reset it it won't even work as a calculator - I would not be able to re-programme it while everything is going on around
yes that is fine
and in case a full reset too does not help then my suggestion would be to go in for a new unit than getting this one repaired
let me know if you have any questions
so how do we leave this now - the problem is still to some extent unresolved and 'in process' - shall I get back to you tomorrow, or later tonight to let you know how I get on?
yes sure you can let me know
What do I do about payment?
as you have not provided a rating yet , i am not getting any credit payment for this as of now
Does the system automatically time out after a while? How do I get back to you?
you may reopen this chat and post a reply back and once i get notified i will reply back
and one more thing
as you mentioned you got it fro 84 pounds
i found a cheaper deal for yopu
around 60 pounds including vat
That is cheaper - in fact the one I got last year was £61 + VAT so yours is definitely cheaper - does that include carriage?
The difference was till rolls!
i will share the link
you can have a look