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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My Samsung m3 portable 1tb is not being recognised. Its been

Resolved Question:

My Samsung m3 portable 1tb is not being recognised. It's been fine until now. Have I lost my precious files?
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello ***** is*****
Welcome to Just Answer
Did it work on your Other machine?
Customer: replied 3 years ago.
No
Expert:  James K. replied 3 years ago.
ok was it seen at all by the machine

?

did it show in device manger or My computer?



Customer: replied 3 years ago.
It made the noise that it makes when you put the cable in. I have another Samsung and I used the same cable on that with no problem. So it isn't the cable. It didn't show in my computer
Expert:  James K. replied 3 years ago.
perfect

are you chatting to me on the computer now

can I remote on and have a look ?



Customer: replied 3 years ago.
By the way it does show in device manager. No I am talking to you an On my iPad but I could transfer it is possible
Expert:  James K. replied 3 years ago.
yes
go the machine
log into Justanswer.com
Click on my questions
That will bring you to this page
send me a message then
Customer: replied 3 years ago.
But I haven't been assigned a password" I've gone to just answer computer
Expert:  James K. replied 3 years ago.
just enter your email click forgton password ***** send you a new one
Customer: replied 3 years ago.
Ok
Expert:  James K. replied 3 years ago.
ok
Customer: replied 3 years ago.
I did that but it didn't work. I will try once more
Expert:  James K. replied 3 years ago.
anyjoy
Customer: replied 3 years ago.
I am logged in but someone else asked me to pay again which I'm obviously not prepared to do.
Expert:  James K. replied 3 years ago.
no no need click top right my question will bring you to this page
Customer: replied 3 years ago.
What do you mean? I can't find this convo on my PC. I'm having it still on my iPad but I've logged into just answer on the PC but I can't find you. Can't you find me?
Expert:  James K. replied 3 years ago.
Just do this on the PC
Go to
http://www.logmein123.com
Enter the code
799835
Customer: replied 3 years ago.
Need to leave now. Thanks James you did your best
Expert:  James K. replied 3 years ago.
Remote Support cheers James
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