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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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When I install the three Call of Duty games I receive the error

Customer Question

When I install the three Call of Duty games I receive the error message "2 Sound files are missing or in a bad format." I would appreciate any help that can give me so that I can install the games.
Many thanks,
Ray
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.

Hello,
My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.

Thanks Jason,


I would like to start a screen sharing session as soon as possible and as soon as it is convenient to you.


Ray

Expert:  Jason Jones replied 3 years ago.
I can start that in 10 minutes. Will that be okay?
Customer: replied 3 years ago.

Perfectly okay, Jason

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.jasonfixedit.com/cod

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Expert:  Jason Jones replied 3 years ago.

Please, stop creating duplicate questions.


Stay on this page.

Are you with me?
Expert:  Jason Jones replied 3 years ago.
Please, stop creating duplicate questions.


Stay on this page.
Expert:  Jason Jones replied 3 years ago.
.






Please, click the following link and choose to run the remote application: http://www.jasonfixedit.com/cod







.
Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?
------------
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

I cannot run the remote application because there is not a button to click as far as I can see.


Ray

Expert:  Jason Jones replied 3 years ago.
I am sorry to hear that.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

The nine digit number is


 


333-264-831

Expert:  Jason Jones replied 3 years ago.
Thank you. I will connect now.
Expert:  Jason Jones replied 3 years ago.

I take it back.

That number is not valid.

Please, verify that the number is correct.
Customer: replied 3 years ago.

Have you received my correction of 338-264-831?

Expert:  Jason Jones replied 3 years ago.

I only see what is on this page.

I see it now.

Thank you.
Expert:  Jason Jones replied 3 years ago.
I have been connected for several minutes.

I see you moving your mouse around.

I requested control, but you did not allow it.

Expert:  Jason Jones replied 3 years ago.

I will disconnect now.

You are not allowing control.
Expert:  Jason Jones replied 3 years ago.
When you are ready to do this, please, let me know.

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