hello sir/madamI would like to help you, please let me know when you are ready
hi, are you using the computer in question?
Because the mouse pad won't work
we can try remote assistance and fix the problem together quickly
can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
Not sure how long this will take. I'm using my phone and it is still showing the download symbol.
Might it be quicker if you just tell me what to do?
I can't find the download on my phone. Could you just explain how to get my mouse pad to work? Thanks
can you click start
go to all programs
and then accessories
do you see system tools?
I need to use the mouse pad to navigate to Start
I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.if no expert opts in, we can continue.
No it's fine. I reached system tools from the Start button on the keyboard. What will I do now?
Hi I think I am at the point where I can type in a web address
Hi sorry for the delay please type in https://broker.gotoassist.com/h/ao?Question=DR880-714-876Please accept any message which pop up, requesting you to download or run the program.This can be done by using the arrow keys on the keyboard to highlight the correct button and pressing space bar in place of a mouse click to select the button.
Hi. Sorry, I didn't get the link on time
Ready to go now
Hi James. I hope I didn't cancel our consultation by mistake. I would still like your assistance
It's being blocked because of the security certificate and I don't think I can navigate to unblock it without the mouse pad
You should be able to press the tab key to highlight the option to "proceed" you should see a grey dotted border around the buttons as you press the tab key.It may be worth double checking you have typed the link in correctly, since you shouldnt be getting any security certificate issues, you may get a Java message though at the top.
This is proving impossible. Can I go and try to borrow a mouse from someone and get back to you?
Thanks. I'll get back to you later
Hi James. I've managed to get a mouse now so I can navigate if you canssend a new link
Third time lucky
Hi, the computer asked me to reboot so I've done that
I'll let yoi know when I'm back online
Can you send a new code? Thanks