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JamesI
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Experience:  20 years managing and supporting IT infrastructures from end users through to design of cloud based systems.
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hello, i have a pioneer pdp-428xd plasma tv, i recently bought

Resolved Question:

hello, i have a pioneer pdp-428xd plasma tv, i recently bought a iMac mini. When i try yo stream movies on flixter it won't play in HD citing a problem with HDCP. Mac mini is directly plugged to tv via a good HDMI cable by monster. Can anyone help?
Submitted: 2 years ago.
Category: Computer
Expert:  JamesI replied 2 years ago.

Can you try plugging the HDMI cable into HIDMI 1 IN, and see if you still get the same error.
Most of these errors are caused by software, so the next step would be to upgrade the TV and Mac to the latest firmware, if you need assistance for doing this let me know.

Customer: replied 2 years ago.

hello, just tried using port 1 HDMI and it is still not playing in HD

Expert:  JamesI replied 2 years ago.
Reading up on the TV this does support HDCP, there are however allot of issues iMac's mainly around content via iTunes, and a few reported problems with your TV and SKY HD boxes.
The issue is the video stream on Flixster is encoded with HDCP which is a peer to peer protocol. So your iMac is looking to establishing a data connection with the TV to encode the HD broadcast, to prevent the signal being intercepted before it gets to the TV. Its another form of DRM (Digital rights management) to stop people from recording \ copying content.
What is the length of your HDMI cable, as it could be a signal issue causing the HDCP handshake to fail, however this is very much looking like a compatibility issue, and wouldnt worry about the quality of your HDMI cable as long as its under 5M.
If you have the latest firmware installed on both devices it will be the fact there is a bug on either the iMac or the TV which doesnt like the other device, and may benefit getting either swapped, but there are no user config changes to make this work, it is hard coded.
JamesI, Consultant
Category: Computer
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Experience: 20 years managing and supporting IT infrastructures from end users through to design of cloud based systems.
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