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Thanks for contacting JustAnswer. I am Cris and will my very best to assist you with your question!
It appears your Kindle software is glitched. Try performing a power reset by holding the power button/switch for 20 seconds. Your device will shut off then turn back on allow up to 3 minutes for the software to load up.
Please let me know the outcome reply back to me with ANY further questions. BEFORE selecting a negative rating, I will answer your follow-ups!
did asyou suggested but i am no further forward
yes it was bought in january of this year for my 80th birthday
Contact Kindle Support at +44(###) ###-####/span>. They will ship a replacement out to you. When you receive it, register it to your Kindle account and you will have immediate access to your books in your archives
Your other options in the mean time are to read your books on other devices using free applications for iPad, iPhone, iTouch, Blackberry, PC, or Mac. If you wish help in doing this let me know. If you have any other questions, please ask.
I know this maybe not the exact answer you were hoping for. But unfortuantely in your case the answer I can provide you do to hardware failure.
Please reply back to me with any further questions BEFORE selecting a negative rating. I will answer your follow ups.
thank you Cris for your help I will contact kindle support and see what they have to say.