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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36448
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have an additional Sony Computer which I do not use all that

Resolved Question:

I have an additional Sony Computer which I do not use all that often. I tried it today but I have forgetten the Password ***** open it. It keeps saying that a clue is TRAVEL. I have tried all the links I can think of but to no avail. Is there a way of finding how to open it or must I take it to a Dealer? Thanks
Submitted: 2 years ago.
Category: Computer
Expert:  ChrisC replied 2 years ago.
Hi, my name is ***** ***** welcome to JustAnswer.

If I understand correctly, you are stuck on the Windows password ***** to get into the computer itself? Is that correct?

You can reply back via the "Reply to Expert" tab.
Customer: replied 2 years ago.

Yes that is correct.

Customer: replied 2 years ago.

You keep asking me to give my email address and when I give it you say that this is for another customer you have. I have had this email address for years. It is *****@******.***. Please reply to this address. Thanks

Expert:  Viet - Computer Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you confirm that the Sony computer has windows XP (or windows vista, or windows 7, or 8, etc.)?

If needed, is it okay to reset the computer fresh?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

It has Windows Vista and if I can't open it I don't see how I can reset it fresh.

Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. There is a windows password ***** program, which you burn to a blank disk on a working computer, then use it to boot from the problematic computer:
https://www.youtube.com/watch?v=EWnV5SM7iS0
http://www.pogostick.net/~pnh/ntpasswd/bootdisk.html

But that can be complicated; it's easier to reset the computer fresh. Turn off the Sony computer, then turn it back on, then right away, keep tapping key F10 until a recovery menu appears, and continue.

Video instructions::

https://www.youtube.com/watch?v=Fb-RzEmR-gs

If needed, right after turning on the computer, keep tapping at the same time the two keys Alt and F10.
If needed, try key F8, or F11 also.

Edit: We've been communicating, but it looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36448
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Sorry I have been unable to contact you earlier. Many thanks for your assistance. I now have my Computer up and running. Thank You.

Expert:  Viet - Computer Tech replied 2 years ago.

You're welcome. Great. If you need anything else, please let me know anytime. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience.

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