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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am trying to open Microsoft account , I forgot my password,

Customer Question

I am trying to open Microsoft account , I forgot my password, requested a reset, got a code entered it only to be told its wrong can you please advise.
gordon
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
When you submitted the reset request, the reset code was actually sent to you, but it came up as incorrect?
Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
Customer: replied 2 years ago.

I have just been able to open my coputer

The problem is yesterday morning, instead of mycomp opening in the usual way it opened with a Microsoft logo and I could not open my account as I forgot my password ***** receiving a code it would not work wether I wasn't doing it right. Please start remot screen.

gordon

Customer: replied 2 years ago.

yes please start a remote screen

gordon

Expert:  Jason Jones replied 2 years ago.
Thank you.
Are you still ready for the remote link right now?
Customer: replied 2 years ago.

YES

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.jasonfixedit.com/gordon
Customer: replied 2 years ago.

I don.t know what more info you require,

I think it best that you return my £26 and forget I called as I want to do is log into my account if this is to big an issue forget it

gordon

Expert:  Jason Jones replied 2 years ago.
I am confused.
You asked to begin the remote link, I sent the remote link, and now you are requesting a refund.
I can surely send up the refund, if you wish; however, I would prefer to fix your problem.
Customer: replied 2 years ago.

SEND UP REFUND

Expert:  Jason Jones replied 2 years ago.
Thanks.

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