How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I have forgotten my password

Customer Question

I have forgotten my password
Submitted: 3 years ago.
Category: Computer
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
What email service are you using? Do you know the answer to your security questions?
.
Customer: replied 3 years ago.


BT internet.

Expert:  Freddy M. replied 3 years ago.
.
Do you know the answer to your security questions?
.
Customer: replied 3 years ago.


What are the security questions?

Expert:  Freddy M. replied 3 years ago.
.
I would not know that, you would have set them when you created the email account. If you did not set them is this a paid BT account?
.
Customer: replied 3 years ago.

This is a BT account

Expert:  Freddy M. replied 3 years ago.
.
Is it a free or paid account?
.
Customer: replied 3 years ago.


A paid account

Expert:  Freddy M. replied 3 years ago.
.
Ok try using this to reset the password and let me know what happens: Click Here
.
Customer: replied 3 years ago.

When I clicked I had a message saying it was dangerous.

Expert:  Freddy M. replied 3 years ago.
.
It should not have it goes straight to a BT site. Here is the full link instead of making it a click here:

http://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged_consumer_journey

.
Customer: replied 3 years ago.


If I come out of this how do I get back to you?

Expert:  Freddy M. replied 3 years ago.
.
You can get back to me by going to justanswer.co.uk and clicking on my questions at the top of the page. Just make sure not to open a new question, if you come back the way I just mentioned you should end up back here.
.
Customer: replied 3 years ago.


Mall of that line or just a part as it seems rather long?

Expert:  Freddy M. replied 3 years ago.
.
I will try making it again for you hopefully it works properly this time: Click Here
.
Customer: replied 3 years ago.


I cannot get into my emails therefore it is no use sending


me something by email!

Expert:  Freddy M. replied 3 years ago.
.
I did not send it to you on your email, I sent it to you on this page as a click here link. I have no idea why you think I sent you something to your email as I never said anything like that.
.
Customer: replied 3 years ago.


When I clicked into the reply it asked if I wanted a reply by


email or text.

Expert:  Freddy M. replied 3 years ago.
.
That was from this site, I have no control over anything like that and can not change those things. You can ignore it. Please try resetting your password here: Click Here
.
Customer: replied 3 years ago.


When I clicked it asked if I wanted a new password by email


or text - sorry if you are tearing your hair out!


 

Expert:  Freddy M. replied 3 years ago.
.
Oh you meant that website is doing that. I thought you meant this one was. When that comes up is there an option to try another way? Do you still have the same cell number you did when you opened the account?
.
Customer: replied 3 years ago.


Yes

Expert:  Freddy M. replied 3 years ago.
.
Which question are you saying yes to?
.
Customer: replied 3 years ago.


Yes I still have the same cell account

Expert:  Freddy M. replied 3 years ago.
.
Ok choose the option to text then on that page. It will then send you a temporary password or code to your cell. That way you can log in. Once you do you will want to change your password.
.
Customer: replied 3 years ago.


They have sent a PIN by text to my mobile number - I have


not got my mobile at the moment!

Expert:  Freddy M. replied 3 years ago.
.
Take your time, unfortunately since you did not set security questions that is the only way we can reset it right now.
.