How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1354
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now

Hi there I have locked myself out of my hotmail account as

Resolved Question:

Hi there I have locked myself out of my hotmail account as I forgot my password ***** font know what to do ?
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.
arsufi2002 :

Hi,

arsufi2002 :


My name is***** look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

arsufi2002 :

Could you share mail id please?

arsufi2002 :

(Please type it without adding @ symbol)

arsufi2002 :

eg: fiyaz yahoo.com, fiyaz hotmail.com etc

Customer: Jean.thomson hotmail.com
arsufi2002 :

what's the password ***** you remember?

Customer: Laura1989
arsufi2002 :

L in caps

Customer: I think so
Customer: Or Lucy1990
arsufi2002 :

please wait

arsufi2002 :

Do you have access to alternate mail which is je*****@smithscity.co.nz

Customer: No sorry , that was my previous job
arsufi2002 :

Do you any other email id which have access

Customer: I hv access to *****@******.***
arsufi2002 :

please type without using @

Customer: JThomson bradfieldcollege.org
arsufi2002 :

Please click below link

arsufi2002 :

Just follow the wizard

arsufi2002 :

Click Forget My password

arsufi2002 :

Tell me when its done

arsufi2002 :

hello

arsufi2002 :

are you there

Customer: Doing it now
arsufi2002 :

good

arsufi2002 :

On second page select "I don't use it anymore"

arsufi2002 :

There enter the mail id which has access(jthomson bradfieldcollege.org) on your case

Customer: I've submitted it
Customer: It's saying password ***** characters that aren't allowed ?
arsufi2002 :

Which screen are you now?

arsufi2002 :

Is it on password ***** screen?

Customer: Recover your account
arsufi2002 :

ok

Customer: No password ***** screen
arsufi2002 :

ok

arsufi2002 :

type below as password ***** see if it accepts

arsufi2002 :

[email protected]

Customer: It says info submitted
arsufi2002 :

ok

Customer: I've requested this previously but don't get a response from Microsoft
arsufi2002 :

when did you request this?

Customer: 3weeks ago
arsufi2002 :

ok

arsufi2002 :

Are you a premium member?

Customer: No
Customer: What's that?
arsufi2002 :

Hotmail paid member

Customer: No
arsufi2002 :

ok, Things will get little difficult when alternate email or other options for recovering mails are lost

arsufi2002 :

By the way, have you contacted hotmail customercare for this?

Customer: No I didn't know there was on
Customer: One
arsufi2002 :

Do you have any other devices on which this mail is configured. say mobile or tabs etc

Customer: Yes I phone , I pad and lap top
arsufi2002 :

Are you chatting from same laptop

Customer: iPad
arsufi2002 :

Do you still have access to hotmail on ipad

Customer: No lost everything on all devices
arsufi2002 :

oh..

arsufi2002 :

Check checking: How you lost password ***** all devices all of a sudden?

arsufi2002 :

Just checking: How you lost password ***** all devices all of a sudden?

arsufi2002 :

Have you changed password *****

Customer: I lost it from laptop and I pad , 3 weeks ago and today I locked myself out of I phone
arsufi2002 :

Do you remember password *****? (Do you think mail id got hijacked by some one)

Customer: No it's just memory I think I forget them easily
arsufi2002 :

ok

arsufi2002 :

You enabled auto login in laptop for accessing mail, is this right?

Customer: Yes, but I didn't use it for 6 month
arsufi2002 :

what mail or laptop

Customer: Laotop
Customer: I was using I pad and mobile
arsufi2002 :

ok

arsufi2002 :

Which browser have you used in laptop for accessing hotmail

arsufi2002 :

IE / Firefox / Chrome / others

Customer: Firefox I think
arsufi2002 :

Have you recently reset firefox

arsufi2002 :

settings

Customer: No
arsufi2002 :

Please do this

Customer: How
arsufi2002 :

From Firefox Menu bar Click Tools > Options

arsufi2002 :

You can also invoke hidden menu by pressing alt + t button

Customer: Sorry it's not Firefox it's google
arsufi2002 :

google chrome

Customer: I think so
arsufi2002 :

ok,

Customer: When I go to tools there is no options
arsufi2002 :

Click Settings on google

arsufi2002 :

Once you are on google settings window, move scroll bar to bottom side where you can see "show advanced settings "

arsufi2002 :

click on that

Customer: Advanced search ?
arsufi2002 :

yes

Customer: In there
Customer: What do you want me to put in there
arsufi2002 :

Do you see password ***** forms section there

Customer: Nope
arsufi2002 :

May be you are in wrong window

arsufi2002 :

I will repeat again

arsufi2002 :

on google chrome address bar type this address

arsufi2002 :

chrome://settings/

arsufi2002 :

press enter key

arsufi2002 :

Tell me if takes to settings page

Customer: Yes
arsufi2002 :

Click "show advanced settings" which is bottom of window

Customer: Yip
arsufi2002 :

Now find password ***** forms section

arsufi2002 :

Under password ***** forms section click Manage Passwords section

Customer: Can't see that
arsufi2002 :

Check one by one

Customer: I think I only hv google not chrome
Customer: bing is at the top of my page ?
Customer: Bing seems to be my search bar but google comes as my default page
arsufi2002 :

Full Size Image

Customer: Can't open image
arsufi2002 :

Do you mind viewing your system remotly

Customer: How
arsufi2002 :

Please download and install below tool.

Customer: What does this do
arsufi2002 :

It helps me to view your desktop

arsufi2002 :

So that i can better assist you

arsufi2002 :

Once installed, Open Teamviewer and share "Your ID" and "Password" on it
Note: Please make sure you won't close Teamviewer window after sharing ID and password. Teamviewer application should be working for me to connect your machine

Customer: but I'm useing my I pad so how do you get into my lap top
arsufi2002 :

can you just type below id on your laptop

Customer: Sorry the school web won't let me open it
arsufi2002 :

Do you have the laptop with you

Customer: categorised as security yes I do
arsufi2002 :

Hope you have followed previous steps on laptop, am i right?

Customer: Yes
Customer: it looks as though I only have google not google chrome
arsufi2002 :

To open internet browser, which icon you double click?

Customer: google
arsufi2002 :

Full Size Image

Customer: No image
arsufi2002 :

I believe you are in google chrome that why you got settings page when you entered chrome://settings/

arsufi2002 :

Can you tell me what all options you see on this settings page

Customer: Advanced security settings , reset browser settings , choose privacy settings
Customer: Settings ,
arsufi2002 :

Only two options

arsufi2002 :

what comes under privacy section?

Customer: Choose your privacy settings
Customer: yip
Customer: manage your website passwords is on the right hand side
arsufi2002 :

ok

Customer: Do you want me to click on it
arsufi2002 :

Do you see Manage passwords

arsufi2002 :

just under it

Customer: Manage website passwords
arsufi2002 :

yes

arsufi2002 :

click on it

Customer: Ok
arsufi2002 :

what you see now

Customer: change password ***** for specific sites ?
Customer: Yes
arsufi2002 :

what you see

arsufi2002 :

Do you see hotmail site

Customer: no it says click chrome menu on browser toolbar
arsufi2002 :

or check what all sites it shows

Customer: I can't see the chrome menu on the browser toolbar
arsufi2002 :

No idea what's happening on your window

arsufi2002 :

Is there any way that you can bring laptop online

Customer: No sorry , very secure school site
arsufi2002 :

You know, Internet Browser saves password ***** auto login is enabled.

arsufi2002 :

This password ***** be viewed and this is what we doing

arsufi2002 :

But browser password ***** flushed if it gets reset or reinstalled

Customer: Ok I hv to go now . Thanks for trying
arsufi2002 :

Just see this video

arsufi2002 :

You can come back are post your response any time. If you cannot see hotmail site on saved password ***** Then there is no other way rather contacting hotmail team itself as they only take care of email reset things

arsufi2002 :

Please rate me if you think i have provided right information

arsufi2002 :

(Use below smiley button to rate my service )

arsufi2002 :

Thanks

arsufi2002 and 3 other Computer Specialists are ready to help you