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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37451
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Dropped machine off lap onto floor. Now stuck on page that

Resolved Question:

Dropped machine off lap onto floor. Now stuck on page that says "Report Content Error". however, cannot input anything; the screen seems to be locked. Any suggestions, please?
Gor***** *****ough
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your machine?

Can you press & hold the power on/off button for about 10 seconds, then turn it back on and check?

Please let me know. Thank you
Customer: replied 2 years ago.

model no. unknown, unfortunately. Bought the machine this year. m

Machine does not have an on/off button; it comes on automatically when cover opened.

Expert:  Viet - Computer Tech replied 2 years ago.
What's the brand? What type of the machine is it, does it have windows or android, etc.? Thank you
Customer: replied 2 years ago.

model is Kindle paperwhite. I THINK it will be windows, but cannot say for sure. Sorry, but am 82 and not very knowledgeable.

Expert:  Viet - Computer Tech replied 2 years ago.

That's okay. There is a power button at the bottom side of the kindle paperwhite. Please press & hold that power button for about 30 seconds, then turn it back on and check.



Please let me know. Thank you

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