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Russell H.
Russell H., Computer System Tech
Category: Computer
Satisfied Customers: 9547
Experience:  11 years experience
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How can I stop my mouse cursor from sticking?

Customer Question

How can I stop my mouse cursor from sticking?
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
I can see that you may need a little bit of extra help.
No extra charge:
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.
Customer: replied 2 years ago.

Jason

Thank you for responding. Yes I still need help and you may start screen sharing, but please DO NOT disable my Norton 360 like the last expert did.

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.JasonFixedIt.com/jenifer
Expert:  Jason Jones replied 2 years ago.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Expert:  Jason Jones replied 2 years ago.
Your computer is quite slow, I agree.
You disagreed with my plans on which software to install and uninstall.
I respectfully ***** ***** to opt out of the question now.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
- Jason
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Please describe the problem in a little more detail. "Mouse cursor sticking" is rather a touch vague. I would guess that you find the mouse cursor standing still at times, when it should be moving regularly. Please describe what it is doing, even if it is doing essentially that, in some more detail and in your own words. Thanks.
Customer: replied 2 years ago.

My mouse cursor stops moving from time to time. I have checked to see if the driver needed updating and it did not. I've tried Microsft 'Mr Fix It' and it still sticks. The last 'Expert' (Jason) tried to fix it and failed and seemed to be more interested in changing my security software than sorting out he problem. He even left the screen sharing 'gizmo' on my computer without telling me how to remove it. I had to phone a friend to asked them what to do before I was able to use my computer again, because afterJason's efforts, the mouse had stopped moving completely. I sincerely ***** ***** your assist will be vastly different!!

Expert:  Russell H. replied 2 years ago.
I do not do remote assistance.

I think there is malware on your computer - at a guess. The behavior you describe is typical of the overloading of the computer's system software that is typical of the uncaring programming of a piece of malware.

Whenever the system is overloaded, the mouse stops responding and the mouse cursor stays in place, until the overloaded condition passes.

I advise you to fully update your anti-virus software, then do a Full Scan or a Deep Scan.
If that takes a long time, shut down all other programs but the anti-virus program and give it full-time use on the computer. Disconnect from the internet too, that will take a little off the load.

If that finds nothing then try other scanners. (If you don't have any major anti-virus scanner, I advise getting either
AVG Free Edition: http://free.avg.com
or
Avast Free Edition: http://www.avast.com
and using one (not both!) of them, fully installed and fully updated, to scan your system.

Let me know the result, please. Thanks.
Customer: replied 2 years ago.

Russell H.

Thank you very much for your kind assistance. I shall download and try one of the scanners as you have suggested (though I do regularly my Norton 360 to carry out regular scans!) and will let you know how I got on. Though I'll not be able to do so before Wednesday, because its way pass my bedtime!!

Expert:  Russell H. replied 2 years ago.
If you have Norton 360 already, it may sound odd, but don't install either Avast or AVG. They can get in each other's way a bit.
And your system might be a bit overloaded, even if it recovers from whatever's wrong with it now.

So I advise this instead:

Go to
http://www.safer-networking.org/dl/
download Spybot Search & Destroy 2.4 Free, install it, update it fully, run a complete scan, and tell it to Fix whatever it finds wrong.
Customer: replied 2 years ago.

Hi Russell H.

Thank you for geting back to me. I did not use Spybot Search & Destroy, but another malware and virus removal program (SuperAntiSpyware). It found 6 threats, one of which was a Trojan of somekind and I had them removed. I also used Piriform's CCleaner to try to speed up the system, and noticed some improvement with the mouse and the computer generally, but the mouse is still being temperamental! Have you any other suggestions apart from recommending that I invest in a new computer!!

Expert:  Russell H. replied 2 years ago.
When the mouse cursor pauses, do you see the disk activity light On steadily or nearly steadily On ?

If so, an adjustment of your cache file might help... let me know.

Also: what CPU chip and what CPU speed, and how much RAM memory do you have?
(See
Start - Control Panel - System [Information]
for that data.)
Customer: replied 2 years ago.

The light is nearly steadily on (I Think, because at times it seems to going 10 noughtsto the dozen!)
I tried to find the other information and hope the following is correct:-

Mobile Intel 945 Express Chipset Family

Genuine Intel CPU T2080@ 1.73Gz

2.0GB Ram. The computer also makes a 'pinging' sound when the cursor moves, as if I've done something that I shouldn't have! I think there is something going on somewhere, but I don't what or where, any suggestions?

Expert:  Russell H. replied 2 years ago.
I think that you need more RAM memory, for one thing. 2 GB is not enough, evidently. The high level of disk activity and the 'pauses' indicate that pretty clearly.

Your CPU is also rather slow for Windows Vista to work fast. But making that 2 GB of RAM into 4 GB or even 3 GB, would improve things greatly.

You might have that 'RAM upgrade' done at a local computer shop.

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