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Hello I have a basic Kindle (4.1.1) Name is XXXX XXXXXXX - Cannot connect to Wi-Fi - have tried re-setting/re-entering password ***** times - no joy Please help!
Hi this is Michelle and i will be assisting you today.
are you using the same network or the router connection to communicate with me using a computer?
Try to login to the router console page to identify the correct router security password ***** then try to enter it on the kindle.
if you are using a windows 7 computer let me know i will tel you the easy way to identify the router password.
what i feel is that you may be entering the wrong password ***** to make sure you are entering the correct password ***** to disconnect the computer from the wireless router and then reconnect it will ask you to enter the router password ***** connect and if the computer reconnects fine that means the router password ***** *****
let me know.